IT Support Specialist

Stefanini; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading technology services firm in Singapore is looking for a Level 2 IT Support specialist. You will provide swift deskside IT support, perform diagnostics, and collaborate with global teams to ensure excellent service levels. Ideal candidates should possess strong troubleshooting skills and a commitment to customer satisfaction. This role is critical in maintaining high-quality IT support for clients.

Qualifications

• Strong technical troubleshooting abilities.
• Experience in providing deskside IT support.
• Ability to utilize ticket management systems.

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems.
• Utilize the ticket management system to record and resolve tickets.
• Collaborate with support groups across global locations.

Skills

Excellent communication skills

Customer service skills

Technical troubleshooting

Job description

Overview

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: Prachi Mehta ([e-mail]) for faster processing!

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Job Description

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager.