IT Support & Operations Lead

ONE RUBY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore seeks an IT Support Manager to oversee day-to-day IT support services, manage ticketing systems, and lead the support staff. The role includes developing training programs, generating performance reports, and ensuring stability of IT systems. Candidates should have experience in IT support and a strong commitment to customer service. This position offers the opportunity to work in a dynamic environment with a focus on continuous improvement.

Responsibilities

• Oversee the day-to-day IT support services for the organization.
• Manage ticketing systems to ensure timely resolution of technical issues.
• Lead, coach, and mentor IT support staff.
• Generate reports on IT support performance and user satisfaction.

Job description

A leading technology company in Singapore seeks an IT Support Manager to oversee day-to-day IT support services, manage ticketing systems, and lead the support staff. The role includes developing training programs, generating performance reports, and ensuring stability of IT systems. Candidates should have experience in IT support and a strong commitment to customer service. This position offers the opportunity to work in a dynamic environment with a focus on continuous improvement.