IT Support (Japanese MNC)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for an IT Support role. Applicants should have a diploma or degree in IT or related fields and 1–2 years in a helpdesk role. Key responsibilities include providing user support, managing device setups, and ensuring cyber security practices. Relevant certifications like CompTIA A+ and Security+ are preferred. Apply via the provided email.

Qualifications

• 1–2 years of experience in helpdesk or IT support role required.
• Ability to follow setup SOPs and checklists is necessary.
• Willingness to escalate advanced issues to Team Level 2.

Responsibilities

• Provide user support and troubleshoot device issues.
• Manage inventory and asset documentation.
• Install software and maintain security awareness.

Skills

Knowledge of Windows OS

Hands-on experience with Microsoft Intune

Excellent communication skills

Cyber security awareness

Good organizational skills

Education

Diploma or Degree in IT, Computer Science

CompTIA A+ certification

CompTIA Security+ certification

Tools

Microsoft O365

Sharepoint Online

JIRA

Job description

Job Description

• Device Setup/Decommissioning and Configuration
• Device Maintenance and Troubleshooting
• Software Installation and Support
• Inventory and Asset Management
• User Support
• Microsoft Intune & Azure AD
• Sharepoint Online (Intranet & Document library)
• Cyber Security Awareness and Support
• Perform ad-hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.

Basic Requirements / Skills

• Knowledge of Windows OS, Windows 11 and Microsoft O365 products is a must.
• Familiarity with iOS device setup and Apple ID management.
• Ability to follow setup SOPs and checklists.
• Documenting support cases and solutions.
• Hands‑on experience with Microsoft Intune and Azure Active Directory.
• Hands‑on experience with Sharepoint online.
• Knowledge of JIRA is a plus.
• Good organizational skills to manage inventory and update records.
• Cyber security awareness (basic threat identification, safe practices).
• Willingness to escalates advanced issues to Level 2 or Security teams.
• Excellent communication and documentation skills.

Job Specifications

• Diploma or Degree in IT, Computer Science, or related field.
• Certification(s) such as:
  • CompTIA A+ (for support fundamentals)
  • CompTIA Security+ or equivalent (for Cyber Security fundamentals)
• 1–2 years in a helpdesk or IT support role.

HOW TO APPLY

Interested applicants, please click on Apply Now or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171