IT Support Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company based in Singapore is looking for an IT Support Specialist to provide comprehensive support for mobile devices, desktop systems, and network operations. Ideal candidates will have a diploma in Information Technology along with strong troubleshooting skills in Windows and hardware. This role includes responsibilities such as after-hours support and the coordination of repairs, making effective communication skills essential. Candidates with experience in the Food Manufacturing industry will have an advantage.

Qualifications

• Possess ITE Cert or Diploma in Information Technology or related fields.
• Experience in installing and troubleshooting Windows OS and software applications.
• Able to troubleshoot network/phone cabling and audio-visual equipment.

Responsibilities

• Provide support for mobile phones and mobile printers.
• Coordinate device repairs with vendors and service providers.
• Provide IT support outside normal office hours when required.
• Support and coordinate network and telephone cabling works.

Skills

Troubleshooting desktop/laptop hardware

Good communication and interpersonal skills

Experience with mobile devices

Education

ITE Cert or Diploma in Information Technology

Tools

Windows operating system

MS Office

Antivirus Software

Job description

1. FoodMaster & Paperless Mobility (FM/PM) Frontend Device Support

• Provide support for mobile phones and mobile printers

• Coordinate device repairs with vendors and service providers

2. IT Support

• Provide desktop, laptop, software, and printer hardware support

• Support desktop software applications

• Manage and maintain antivirus systems

• Deploy Windows security patches for end-user computers

• Perform decommissioning of IT equipment in accordance with company policies

3. Reporting and Documentation

• Prepare and submit monthly mobile billing reports

• Maintain and update hardware and software inventory records

• Update and manage telephone and mobile line inventory documentation

4. After-Hours Support

• Provide IT support outside normal office hours when required

5. Network and Telephone Cabling Support

• Support and coordinate network and telephone cabling works

6. PABX Phone System Support

• Provide support and maintenance for the PABX phone system

7. Project Support

• Complete and support IT projects as assigned

Job Requirement

• Possess ITE Cert or Diploma in Information Technology or related fields

• Experience in one of these areas:

• Install, Setup and troubleshoot windows operating system, MS Office, MS Outlook application, Antivirus Software, application software and Windows security patch.

• Setup and troubleshoot desktop/laptop hardware, network printer hardware, mobile phone and mobile printer hardware and mobile application.

• Troubleshoot desk phone, network/phone cabling issue

• Troubleshoot audio and visual equipment

• Have good communications and interpersonal skills

• Advantage to have experience working in Food Manufacturing industry