IT Support Engineer — VIP Support & Onboarding

IKAS INTERNATIONAL (ASIA) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An IT service provider in Singapore is seeking an experienced IT Support Specialist to provide first-line support for IT-related issues. You will assist with onboarding and offboarding processes, manage incident tickets, and ensure VIP users receive prompt assistance. Candidates should have at least 3 years of experience in IT Helpdesk roles, strong problem-solving skills, and excellent communication abilities. This role offers an opportunity to make a positive impact on user experience.

Qualifications

• Minimum 3 years of experience in IT Helpdesk or related roles.
• Strong problem-solving skills and the ability to guide users through technical issues.
• Experience in providing VIP support and IT asset management.

Responsibilities

• Provide first-line support for IT-related issues and incident management.
• Support VIP users and ensure their technical requirements are met promptly.
• Assist in onboarding and offboarding processes for new joiners and leavers.

Skills

IT Helpdesk support

Incident ticket management

Vulnerability management

User account management

Customer service

Problem-solving

Excellent communication

Technical onboarding/offboarding

VIP user support

Tools

ServiceNow

Job description

An IT service provider in Singapore is seeking an experienced IT Support Specialist to provide first-line support for IT-related issues. You will assist with onboarding and offboarding processes, manage incident tickets, and ensure VIP users receive prompt assistance. Candidates should have at least 3 years of experience in IT Helpdesk roles, strong problem-solving skills, and excellent communication abilities. This role offers an opportunity to make a positive impact on user experience.