IT Support Engineer (L1) - Remote & On-Site Desktop Help

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is looking for an IT Support professional to assist end-users with IT issues, both remotely and on-site. Successful candidates will need an ITE/Diploma in Information Technology and 1-2 years experience in an IT support role. Responsibilities include resolving hardware/software issues, helping customers, and documenting support actions. Excellent customer service skills and the ability to work under pressure are essential for this role. Interested applicants should apply via email with their latest resume.

Qualifications

• 1-2 years of experience in an IT support role.
• Ability to communicate professionally in various settings.
• Strong troubleshooting and problem analysis skills.

Responsibilities

• Support on-site and remote users with IT-related issues.
• Perform installations, migrations, and troubleshooting.
• Provide in-house helpdesk support via phone/email.
• Document troubleshooting and problem resolution steps.
• Participate in customer training when required.

Skills

Customer Service skills

Troubleshooting

Effective communication

Work under pressure

Education

ITE/Diploma in Information Technology

Job description

A recruitment agency in Singapore is looking for an IT Support professional to assist end-users with IT issues, both remotely and on-site. Successful candidates will need an ITE/Diploma in Information Technology and 1-2 years experience in an IT support role. Responsibilities include resolving hardware/software issues, helping customers, and documenting support actions. Excellent customer service skills and the ability to work under pressure are essential for this role. Interested applicants should apply via email with their latest resume.