IT Support Engineer (Desktop/EUC)

EIL Global; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Desktop Support Engineer to provide first-line technical support to end-users. The role involves diagnosing and resolving hardware and software issues, assisting installations, and ensuring efficient handling of IT-related problems. Ideal candidates should possess skills in troubleshooting, Windows OS, and ticketing systems. This position offers a dynamic work environment focused on supporting a diverse range of technology solutions.

Qualifications

• Experience in providing first-line technical support to end-users.
• Proficient in diagnosing and resolving hardware/software issues.
• Familiarity with installing and configuring operating systems.

Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot operating systems and standard applications.
• Respond to IT support tickets and service requests.
• Escalate unresolved issues to L2/L3 support teams.
• Maintain an inventory of IT assets and support onboarding/offboarding of users.
• Assist in setting up and maintaining networked devices.
• Perform routine checks for patching, system updates, and backups.
• Maintain documentation related to support activities.
• Support video conferencing equipment.
• Perform basic network troubleshooting.

Skills

desktop

Computer Repair

Active Directory

Troubleshooting

Windows OS

Ticketing Systems

Office 365

SCCM

Job description

Skills:
desktop, Computer Repair, Active Directory, Troubleshooting, Windows OS, Ticketing Systems, Office 365, SCCM,

Greetings,

We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regions

We are seeking a Desktop Support Engineer to provide first-line technical support to end-users. The role includes diagnosing and resolving hardware/software issues, assisting with installations, and ensuring IT-related issues are handled efficiently.

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices (Windows/macOS).
• Install, configure, and troubleshoot operating systems and standard applications (MS Office, browsers, antivirus, etc.).
• Respond to IT support tickets and service requests via phone, email, or ticketing system.
• Escalate unresolved issues to L2/L3 support teams as necessary.
• Maintain an inventory of IT assets, and support onboarding/offboarding of users.
• Assist in setting up and maintaining networked devices (e.g., printers, scanners).
• Perform routine checks: patching, system updates, backups, and antivirus scans.
• Maintain documentation related to support activities and procedures.
• Support video conferencing equipment and meeting room setups.
• Perform basic network troubleshooting (IP, DNS, connectivity issues).
  
  

If you are interested, Please share your updated resume to [e-mail]