IT Support Engineer (Data Center Technician)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech service provider in Singapore is seeking a candidate to support IT equipment and manage warranty claims. Responsibilities include maintaining accurate inventory data and performing tasks independently. The ideal candidate has at least one year of experience in a data center environment and a basic understanding of computer hardware. Relevant IT certifications are preferred. This role requires a proactive approach and adherence to security policies.

Qualifications

• 1+ year experience supporting IT equipment in a production or data center environment.
• Preferred experience testing Apple iOS and Android mobile apps.
• Relevant certifications preferred.

Responsibilities

• Perform assigned tasks and escalate issues during critical situations.
• Manage warranty claims and coordinate with vendors for RMAs.
• Maintain accurate asset and inventory data across systems.

Skills

Computer hardware understanding

IT equipment support

Eagerness to learn technical skills

Tools

CompTIA certifications

Data Center Foundation Certification (DCFC)

Microsoft Certified Professional (MCP)

Job description

Responsibilities

• Perform assigned tasks and escalate issues during high-volume or critical situations.


• Manage warranty claims and coordinate with vendors for Return Merchandise Authorizations (RMAs), including processing, packaging, shipping, and tracking per SLA requirements.


• Complete tasks independently using process knowledge and sound judgment.


• Maintain accurate asset and inventory data across systems (e.g., CMDB, asset repositories).


• Track, stage, and reconcile physical inventory; report discrepancies as needed.


• Execute secure destruction of data-bearing devices (DBDs) in compliance with SLAs and Microsoft policies.


• Monitor stock levels and notify management of shortages or issues.


• Adhere to security and data handling policies at all times.

Requirements

• Basic understanding of computer hardware and components


• 1+ year experience supporting IT equipment in a 24x7x365 production or data center environment


• Preferred: Experience testing Apple iOS and Android mobile apps


• Eagerness to learn and grow technical skills


• Relevant certifications (preferred):
  CompTIA (A+, Network+, Server+)
  ASICS/Inventory Control
  Basic Structured Cabling (BSC)
  Data Center Foundation Certification (DCFC)
  Microsoft Certified Professional (MCP)
  Vendor-specific network certifications

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [e-mail] for immediate processing.

(EA Reg No: 20C0312)