IT Support Engineer

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an IT Helpdesk Support Specialist to provide end-user support during night shifts. The ideal candidate should have a Diploma/Degree in IT and at least one year of helpdesk experience, alongside strong analytical and troubleshooting skills. Responsibilities include monitoring networks, conducting audits, and managing IT assets. Join this dynamic team for a challenging role in a fast-paced environment.

Qualifications

• Minimum 1 year of IT helpdesk experience required.
• Familiarity with manufacturing systems (MES, WMS) is a plus.

Responsibilities

• Provide end-user IT helpdesk support during shift hours.
• Monitor network and server health; escalate emergencies.
• Conduct IT audits and training to ensure compliance.
• Handle IT asset procurement, installation, and configuration.

Skills

Analytical skills

Troubleshooting abilities

Basic SQL skills

Basic knowledge of networking

Education

Diploma/Degree in Computer Science, IT, or related field

Job description

Shift: 7:00 PM – 7:00 AM (Thursday to Saturday, alternate Wednesdays)

Responsibilities

• Provide end-user IT helpdesk support during shift hours, including remote assistance when required.

• Monitor network and server health; support production/tester networks; escalate emergencies (basic TCP/IP knowledge required).

• Troubleshoot production label printing issues.

• Conduct IT audits and training; ensure compliance with factory IT policies.

• Coordinate onboarding and offboarding processes.

• Handle IT asset procurement, installation, configuration, license renewals, and account management.

• Maintain internal knowledge base; assist in root cause analysis for recurring issues.

• Troubleshoot system/application faults and resolve hardware/software problems.

Qualifications

• Diploma/Degree in Computer Science, IT, or related field.

• Minimum 1 year of IT helpdesk experience with basic SQL skills.

• Strong analytical and troubleshooting abilities.

• Basic knowledge of networking and Wintel system administration.

• Familiarity with manufacturing systems (MES, WMS) is a plus.

Interested candidates, who wish to apply for the advertised position, please apply now for the below role. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE PTE LTD)

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