IT Support Engineer

IKAS INTERNATIONAL (ASIA) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An IT service provider in Singapore is seeking an experienced IT Support Specialist to provide first-line support for IT-related issues. You will assist with onboarding and offboarding processes, manage incident tickets, and ensure VIP users receive prompt assistance. Candidates should have at least 3 years of experience in IT Helpdesk roles, strong problem-solving skills, and excellent communication abilities. This role offers an opportunity to make a positive impact on user experience.

Qualifications

• Minimum 3 years of experience in IT Helpdesk or related roles.
• Strong problem-solving skills and the ability to guide users through technical issues.
• Experience in providing VIP support and IT asset management.

Responsibilities

• Provide first-line support for IT-related issues and incident management.
• Support VIP users and ensure their technical requirements are met promptly.
• Assist in onboarding and offboarding processes for new joiners and leavers.

Skills

IT Helpdesk support

Incident ticket management

Vulnerability management

User account management

Customer service

Problem-solving

Excellent communication

Technical onboarding/offboarding

VIP user support

Tools

ServiceNow

Job description

Responsibilities

• Provide first-line support for IT-related issues, including incident ticket management and resolution.
• Support VIP users and ensure their technical requirements are met promptly.
• Assist in new joiner onboarding, including account creation, IT introduction, and provisioning of software and licenses.
• Handle leaver offboarding, including asset collection (laptops, mobile devices) and account deactivation.
• Manage lost device reporting and guide users on replacement procedures.
• Process device loan requests and peripheral issuance, including laptop recloning as needed.
• Execute USB exception requests, VPN disablement, and Cloud PC provisioning.
• Ensure compliance with vulnerability management policies.
• Deliver excellent customer service with strong communication and soft skills, ensuring a positive end-user experience.

Required Skills & Experience

• Minimum 3 years of experience in IT Helpdesk or related roles.
• Familiarity with ServiceNow and incident ticket handling.
• Knowledge of vulnerability management processes.
• Experience in user account management and IT onboarding/offboarding processes.
• Strong problem-solving skills and the ability to guide users through technical issues.
• Excellent communication and interpersonal skills.
• Fast learner with the ability to pick up new tools and processes quickly.
• Experience in providing VIP support.
• Familiarity with IT asset management and software licensing processes.

Ikas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.