IT Support Assistant / Engineer (Technical Support / Troubleshooting / North / 5 Days)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading IT recruitment firm in Singapore is seeking an IT Support Specialist to provide frontline assistance to users, troubleshooting technical issues, and managing software installations. Applicants should hold a diploma or degree in IT or a related field and possess 2 to 4 years of relevant experience. This role offers a working time of 8:30am to 5:30pm with a variable bonus and excellent welfare packages.

Benefits

Variable Bonus

Excellent Welfare

Qualifications

• 2 to 4 years of relevant experience in IT support.
• Strong problem-solving skills in technical queries.

Responsibilities

• Providing frontline assistance to end-users and troubleshooting issues.
• Installing and configuring software on users' devices.
• Maintaining and troubleshooting hardware faults.

Skills

Technical troubleshooting

User assistance

Software installation

Network monitoring

IT security measures

Education

Diploma / Degree in Information Technology / Computer Science

Job description

Overview

• Company located at Woodlands
• Working hour: 8:30am – 5:30pm (Monday– Friday)
• Variable Bonus + Excellent Welfare
• MNC Automation Manufacturing Company

Job Scope

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirement

• Diploma / Degree in Information Technology / Computer Science or other related field
• 2 to 4 years of relevant experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492