IT Site Manager (Contract) - PSCY013

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking a Site Coordinator in Singapore to manage IT Services at the Institute. Responsibilities include supervising the site team, ensuring SLA performance, and acting as the main liaison for users. The ideal candidate should have a Bachelor's degree in a relevant field and 2-3 years of IT management experience. Strong problem-solving, project management, and analytical skills are essential. Experience in healthcare environments is a plus. Comprehensive training and support will be provided.

Qualifications

• 2-3 years of management experience in IT is required.
• Strong familiarity with project management software tools is necessary.
• Comfortable working in a healthcare environment and willing to take vaccines.

Responsibilities

• Manage the site team and ensure all IT Services are rendered effectively.
• Act as the Single Point of Contact for all users and onsite support staff.
• Ensure no SLA Failures and track all cases to closure.

Skills

Problem-solving

Project management

Analytical skills

Interpersonal skills

Resourcefulness

Education

Bachelor's degree or diploma in computer science, business, or related field

Job description

Responsibility

• To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
• To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
• To be the Site Coordinator at the Institute, as a Single Point of Contact ("SPOC") and as a liaison officer for the End Users. In addition, he/she also acts as a supervisor to all the Onsite Support Staff.
• SLA Performance – Ensure no SLA Failure
• IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA
• Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables
• Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
• Compliments and Complaints – Work closely with the Institute to ensure high compliments and no or nil complaints.
• Day to Day Operations is run with minimal interruptions to the services
• All meetings with internal and external parties are documented and followed through
• Responsiveness – All emails, calls and any other communication are responded to, on a timely manner

Required Experience

• Bachelor's degree / diploma in computer science, business, or a related field.
• 2-3 years of management and related experience in IT
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.