IT Service Desk Specialist - 6-Month Contract (Central)

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A reputable IT services provider in Singapore is seeking an IT Service Desk Engineer for a 6-month contract. You will be responsible for providing frontline IT support and managing incidents while maintaining customer satisfaction. The ideal candidate should have at least 1 year of relevant experience and a Nitec in IT or related discipline. This role offers an opportunity to work in a central location and gain strong experience in IT Service Desk and Desktop Support.

Qualifications

• 1 year of Service Desk / Desktop Support / End-User IT Support experience.
• Proficient in troubleshooting various endpoint-related issues.

Responsibilities

• Provide frontline IT support and manage incidents.
• Answer incoming calls and respond to customer emails.
• Document all call details according to SOPs.
• Provide walk-in IT support.
• Troubleshoot and resolve various endpoint-related issues.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Familiar with Windows OS

Familiar with Active Directory

Familiar with Microsoft Outlook

Mobile device troubleshooting

Education

Minimum Nitec in IT or related discipline

Job description

A reputable IT services provider in Singapore is seeking an IT Service Desk Engineer for a 6-month contract. You will be responsible for providing frontline IT support and managing incidents while maintaining customer satisfaction. The ideal candidate should have at least 1 year of relevant experience and a Nitec in IT or related discipline. This role offers an opportunity to work in a central location and gain strong experience in IT Service Desk and Desktop Support.