IT Service Delivery Manager (Perm Position)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology firm in Singapore seeks an experienced IT Service Delivery Manager. This role involves ensuring compliance with processes, managing daily IT operations, and leading troubleshooting efforts. The ideal candidate has over 12 years of experience, is certified in ITIL, and possesses strong knowledge in networking and cloud technologies. Excellent communication and stakeholder management skills are crucial for success.

Qualifications

• 12+ years in IT service delivery and project management.
• ITIL v3 & v4 certified.
• Strong knowledge of networks and virtualization.
• Experience with OT technologies is an advantage.

Responsibilities

• Ensure compliance with processes and SLAs across infrastructures.
• Lead troubleshooting and root-cause analysis for infrastructure issues.
• Manage daily IT operations and coordinate with vendors and internal teams.
• Oversee ITSM processes and service desk setup.
• Develop operational plans and drive capacity planning.
• Conduct regular service reviews with clients.

Skills

IT service delivery

Project management

Vendor management

Stakeholder management

Network knowledge

Cloud technologies

ITIL practices

Education

Diploma or higher in IT, Software, or Engineering

Tools

eG

ManageEngine

SolarWinds

Job description

Responsibilities:

• Ensure compliance with all processes, procedures, and SLAs across AWS, on-prem, VMware, and hyper-converged infrastructures.
• Lead complex troubleshooting and root-cause analysis to resolve infrastructure issues and improve system reliability.
• Manage daily IT operations (incident, service request, change, and problem management) and coordinate with vendors and internal teams for seamless BAU support.
• Oversee ITSM processes, service desk setup, and ticketing systems using the ITIL framework.
• Develop operational plans (work schedules, PM schedules, patch management, audits) and drive capacity/resource planning to ensure optimal performance.
• Conduct regular service reviews with clients, provide operational insights, and act as a trusted advisor to stakeholders.
• Monitor and report on infrastructure health using tools such as eG, ManageEngine, SolarWinds, and AWS Monitor.
• Manage CAPEX/OPEX including asset management, renewals, vendor support, and weekly/monthly reporting to stakeholders.
• Collaborate with cybersecurity teams to maintain security controls and proactively address vulnerabilities.
• Provide leadership, coaching, and performance feedback to team members.

Requirements:

• Diploma or higher in IT, Software, or Engineering.
• 12+ years in IT service delivery, project/program management, vendor & stakeholder management.
• ITIL v3 & v4 certified.
• Strong knowledge of networks, servers, virtualization, cloud, ITSM platforms, and disaster recovery.
• Experience with OT technologies and government agencies (IM8, GCC, WOG) an advantage.
• Hands-on, customer-focused, and able to work under pressure and travel to Jurong Island.
• Excellent communication, stakeholder management, and teamwork skills; thrives in fast-paced, matrix environments.

We are an equal opportunities employer.