IT Project Manager

National University of Singapore; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading academic institution in Singapore is seeking an experienced IT Project Manager to oversee enterprise service management projects. You will manage cross-functional teams and ensure projects are delivered on time and within budget. Candidates should have significant IT experience, particularly with BMC Helix Digital Workplace and project management. The role offers a dynamic work environment, competitive remuneration, and opportunities for personal growth.

Benefits

Competitive remuneration

Flexible work arrangements

Opportunities for career development

Qualifications

• At least 8 years of IT experience, including 3 years in technical roles.
• Minimum 5 years as Project Manager for medium-to-large projects.
• Experience with BMC Helix platforms is highly preferred.

Responsibilities

• Accountable for successful end-to-end project delivery.
• Oversee project execution to meet timelines and quality standards.
• Provide post-implementation support and maintenance.

Skills

Project Management

Analytical Skills

Communication Skills

Negotiation

Problem Solving

Education

Degree in Information Technology, Computer Science, or related field

Tools

BMC Helix Digital Workplace

BMC Helix Business Workflow

Project Management Software

Job description

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

The IT Project Manager will lead projects and enhancements in the enterprise service management domain, with a focus on supporting lines of business leveraging BMC Helix Digital Workplace and Helix Business Workflow. You will work closely with internal stakeholders, external vendors, and cross-functional teams to deliver projects on time, on budget and to specification. The role includes functional lead, project management, stakeholder engagement, vendor management, and ongoing operational support.

Duties and Responsibilities

• Accountable for successful end-to-end project delivery in enterprise service management, particularly with BMC Helix platforms
• Oversee project execution to meet agreed timelines, budgets, and quality standards
• Manage procurement, including preparation of tender specifications, vendor evaluations, and contract management
• Build strong relationships with business stakeholders and vendors to ensure successful outcomes
• Balance fiscal efficiency with the delivery of project goals
• Drive continual service improvement initiatives for enterprise service management solutions
• Provide post-implementation support, maintenance, and enhancements aligned with SLAs
• Ensure compliance with IT security, data management, and corporate policies
• Respond to audit queries and ensure audit and security compliance
• Provide clear and regular project status updates to stakeholders, and manage scope changes as required
• Identify risks, analyse impact and implement mitigation strategies to minimise disruptions
• Maintain accurate project documentation, including project plans, status reports and meeting minutes

Qualifications

• Degree in Information Technology, Computer Science, Information Systems or related field
• At least 8 years of IT experience, including a minimum of 3 years in technical roles and at least 5 years as a Project Manager for medium-to-large projects with multiple stakeholders
• Demonstrated experience managing enterprise service management projects, especially involving BMC Helix Digital Workplace and Helix Business Workflow (highly preferred)
• Strong knowledge of project management principles, methodologies and tools
• Strong business process and analytical skills; able to quickly assimilate information and clearly communicate complex requirements
• Excellent verbal, written, and interpersonal communication skills; comfortable interfacing with all organisation levels and vendors
• Proactive, self-motivated, able to work independently and as part of a team
• Highly organised, fast learner, with a positive and solutions-oriented mindset
• Certification in PMP, CITPM or CSPO will be an added advantage
• Familiarity with AI technologies and their application in IT service management, including experience integrating AI-driven automation, chatbots, or predictive analytics into enterprise platforms
• Experience working with AI tools or platforms (eg. BMC HelixGPT, Azure OpenAI or similar) will be an added advantage
• Experience in Higher Education environments is a bonus

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Applications - Faculty & Research Systems