IT Operations Executive

JUST RECRUIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking an IT Support Technician to maintain and ensure smooth operation of all IT equipment. Responsibilities include providing technical solutions, overseeing equipment, and collaborating with teams to resolve issues. Ideal candidates should possess a diploma in IT and have 1-2 years of experience. Strong troubleshooting and communication skills are essential for success in this role.

Qualifications

• 1 - 2 years of proven experience in a technical support or IT operations role.
• Strong interpersonal communication and relationship-building skills.
• Proficiency in gathering and analyzing information.

Responsibilities

• Provide technical solutions to resolve user issues effectively.
• Oversee IT equipment including laptops and audio/visual equipment.
• Collaborate with infrastructure teams to resolve issues.

Skills

Technical troubleshooting

User support solutions

Communication skills

Analytical skills

Education

Diploma or degree in Information Technology

Job description

Overview

JOB OVERVIEW: Maintain and ensure the smooth operation of all IT equipment in the office, including hardware, software, networks, and systems, adhering to core principles of customer satisfaction, initiative, teamwork & collaboration, continuous learning & growth, and compliance with established policies.

Responsibilities

• Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.
• Oversees IT equipment including laptops, audio/visual equipment and mobiles, encompassing hardware, patching, and compliance.
• Proactively prevent planned and unplanned outages to minimize system disruptions.
• Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.
• General AV and IT Equipment support to departments for events
• Contribute to the "cloud first" strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.
• Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.
• Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.

Qualifications and Experiences

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 1 - 2 years of proven experience in a technical support or IT operations role.
• Strong technical and troubleshooting skills to solve day-to-day problems.
• Proficiency in gathering and analyzing information.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.

Interested candidates please share your resume to [e-mail] with all details like current salary, expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd(EA12C6295)