IT Operation Support Executive

EPS Consultants; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

A leading consultancy firm in Singapore seeks an experienced IT Support Specialist. In this role, you'll enhance IT processes, analyze incidents, and ensure effective communication of technical solutions. Candidates with significant experience in application systems and a background in log analysis and cloud services are encouraged to apply.

Qualifications

• At least five years of work experience in IT application systems.
• Hands-on experience with log analysis tools.
• Good knowledge of ITIL framework and standard IT operations.

Responsibilities

• Support root cause analysis and enhance IT support processes.
• Create and update documentation for IT processes.
• Monitor incidents and log support tickets efficiently.

Skills

SQL

Troubleshooting

Log Analysis

Documentation

Communication

Education

Degree in Information Technology or Computer Science

Tools

Splunk

Power BI

Qlik Sense

AWS

Azure

Job description

• Support root cause analysis with vendors and integrated systems
• Proactively identify recurring issues and collaborate with other cross-functional IT teams to provide timely resolutions
• Enhancing IT support processes and procedures

• Create and update documentation for IT processes, troubleshooting steps, best practices to ensure that processes and documentation meeting required standards
• Monitor incidents reported, prioritize and escalate the issues when necessary
• Log, support and track change requests & incident tickets using a ticketing system. Ensure accurate and detailed documentation of issues and resolutions

• Communicate technical solutions clearly and concisely to enhance user understanding
• Writing simple SQL queries to extract data and troubleshoot incidents

• Shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• Shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC)
• Shall have hands-on experience with log analysis tools such as Splunk, Power BI and Qlik Sense.
• Good to have work experience and demonstrating ability to support the following:

Webservices and API integration
Cloud platforms such as AWS and Azure
Automation and scripting (PowerShell, Python, or Shell scripting)
Assess downstream impact and data flow with other systems
Troubleshooting network connectivity
Business continuity and disaster recovery procedures

• Good to have work experience with standard IT operations protocols including ITIL Framework.

HOW TO APPLY:

Interested applicants, please submit your updated resume in MS Word/PDF format to [e-mail]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Patrina Tan | EA Registration No: R1103695)