IT Officer

Shangri-La Singapore; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore seeks an IT Officer to provide desktop support and maintain various systems. Candidates should have at least 2 years of experience in IT, ideally with knowledge in cybersecurity and network management. The role involves supporting the front office and F&B systems while ensuring IT security. Ideal candidates will possess a diploma or degree in relevant fields. Join a harmonious family-like environment where your skills and organizational abilities will be valued.

Qualifications

• Minimum 2 years of experience in related fields.
• Knowledge in cybersecurity, networking, and firewall management will be an added advantage.
• Experience with OPERA Front Office System, Office 365, and cloud-based POS.

Responsibilities

• Provide desktop support and maintain front office, F&B, and POS systems.
• Manage network infrastructure, switches, and WiFi/HSIA setups.
• Ensure IT security protocols including firewall monitoring.

Skills

Desktop support

Network infrastructure management

Troubleshooting

Organisational skills

Knowledge in cybersecurity

Education

Diploma or Degree in Data Science, Computer Science, or Computer Engineering

Tools

OPERA Front Office System

Office 365

Cloud-based POS

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure.It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for an IT Officer, to our team!

Key Responsibilities

• Provide desktop support and maintain front office, F&B, and POS systems (OPERA, Infrasys, Service 360 (Job order, preventive maintenance System), Sun System, Office 365).
• Manage network infrastructure, switches, and WiFi/HSIA setups.
• Ensure IT security protocols including firewall monitoring and data backup/recovery.
• Support hardware maintenance and software upgrades.
• Train end-users and maintain updated training materials.
• Oversee software licensing, inventory control, and maintenance agreements..
• Champion environmental management practices in IT operations.

What We’re Looking For

• Minimum 2 years’ experience in related fields.
• Diploma or Degree in Data Science, Computer Science, or Computer Engineering.
• Knowledge in cybersecurity, networking, and firewall management will be added advantage.
• Experience with OPERA Front Office System, Office 365 and cloud-based POS.
• Excellent organisational and multitasking skills.
• Strong troubleshooting abilities.