IT Helpdesk Agent: End-User Support & Ticketing

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A multinational banking corporation in Singapore is seeking a Helpdesk contract agent to support applications and manage tickets. The ideal candidate will hold a bachelor's degree in a relevant field and possess ITIL certification alongside three years of experience in IT Helpdesk roles. You'll engage with end users and IT support staff while managing various tools and tasks to ensure smooth operations. This position requires flexibility with shift patterns and adeptness in IT services.

Qualifications

• Bachelor’s degree in business, Computer Science, or related discipline required.
• ITIL Foundation certification would be required.
• 3 years of experience in working with IT Helpdesk roles supporting Applications.
• Understanding of Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, or Application Development is required.

Responsibilities

• Work directly with end users, IT support staff, and vendors to ensure timely ticketing of issues.
• Attend user calls and emails, and raise tickets in BMC Service management tool.
• Monitor events from the Alert management tool.
• Follow up for ATM reporting and perform adhoc tasks.

Skills

Proficiency with MS Office

Knowledge of IT Services

Experience with service management tools

3 years in IT Helpdesk roles

Education

Bachelor’s degree in business, Computer Science, or related discipline

ITIL Foundation certification

Tools

BMC Helix

Service Now

Job description

A multinational banking corporation in Singapore is seeking a Helpdesk contract agent to support applications and manage tickets. The ideal candidate will hold a bachelor's degree in a relevant field and possess ITIL certification alongside three years of experience in IT Helpdesk roles. You'll engage with end users and IT support staff while managing various tools and tasks to ensure smooth operations. This position requires flexibility with shift patterns and adeptness in IT services.