IT Helpdesk

ALLIED SEARCH PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for an IT Helpdesk professional to manage user accounts and ensure system security. The role involves maintaining documentation, monitoring access logs, and tracking IT incidents. Candidates should have at least 3 years of relevant experience and a diploma in IT. This position offers a competitive remuneration package and opportunities for professional development in a central work location.

Benefits

Competitive Remuneration Package

Opportunities for Professional Development

Central Work Location

Qualifications

• Minimum 3-5 years of relevant experience in IT support.
• Experience in managing user access and security protocols.
• Ability to create reports on IT activities and incidents.

Responsibilities

• Manage user account access and permissions.
• Maintain IT documentation and records.
• Monitor system access logs for compliance.
• Track IT incidents with timely resolution.
• Prepare reports on IT activities and usage.
• Perform routine server maintenance.
• Conduct hardware and software checks.
• Support system maintenance activities.

Skills

User account management

IT documentation management

System monitoring

Incident tracking and escalation

Routine server maintenance

Hardware and software checks

Education

Nitec or Diploma in Information Technology

Job description

Overview

• Competitive Remuneration Package
• Opportunities for Professional Development
• Central Work Location

Responsibilities

As an IT Helpdesk, you will be responsible for the following duties:

• Manage user account access, permissions, and system roles in line with security protocols.
• Maintain and organize IT documentation, records, and internal resources.
• Monitor system access logs and device usage to ensure compliance and data security.
• Track and escalate IT incidents, ensuring timely resolution and communication.
• Prepare regular reports on IT activities, system usage, and incident trends.
• Perform routine server maintenance and infrastructure updates for optimal performance.
• Conduct hardware and software checks to ensure all systems are functioning properly.
• Support scheduled power cycles and annual system maintenance to maintain reliability.

Requirements

• Nitec or Diploma in Information Technology or related field
• Min 3-5 years of relevant experience

How to apply

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send your resume via email. Email Address: [e-mail]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777