IT Helpdesk

CYBERSPROUT PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions company in Singapore is seeking an IT support professional. The role includes providing technical support, managing IT inventory, and maintaining internal ticketing systems. The ideal candidate will have at least a diploma in Information Technology and two years of relevant experience in hardware and software administration. Strong proficiency in Microsoft Office 365 and knowledge of ITIL frameworks are preferred. This position offers an opportunity to contribute to diverse IT projects and ensure the smooth delivery of IT services.

Qualifications

• Minimum 2 years of relevant experience in hardware, software, and network administration.
• Proficient with Windows and Mac OS systems.
• Knowledge of ITIL framework is a plus.

Responsibilities

• Provide IT support for products and services.
• Maintain internal ticketing and system health monitoring.
• Document internal procedures and track IT projects.
• Troubleshoot and install various IT devices.
• Manage IT contracts and prepare monthly reports.

Skills

Hardware administration

Software troubleshooting

Network administration

Microsoft Office 365

ITIL knowledge

Education

Diploma in Information Technology or equivalent

Tools

Windows 7/8/10

Mac OS

Ticketing Systems

Job description

Job Requirements

• Minimum a Diploma in Information Technology or equivalent.
• Minimum 2 years of relevant experience in basic hardware, software, and network administration/troubleshooting, or equivalent training and/or education are preferred.
• Minimum 2 years of relevant experience with Windows 7/8/10, Mac OS and related hardware.
• Knowledge of Mac and pc hardware, printers, scanners, computer peripherals.
• Proficient in Microsoft Office 365 (Word, Excel).
• ITIL certification / knowledge will be a huge plus.

Job responsibilities:

• Provides support for Information Technology products and services, including answering questions, troubleshooting problems, instructing colleagues about software or hardware features and functionality, escalating the problem to responsible IT member or external supplier.
• Properly escalates problem to other IT staff if it cannot be solved or requires involvement of other colleagues and/or external vendors/suppliers.
• Maintains internal Ticketing System as well as monitoring internal systems health status to reduce and downtime that would affect the company’s performance.
• Documents internal procedures and keeps IT department activity and reference documentation updated. Keeps track of internal projects.
• Troubleshoots and installs printers, PC’s, mobile devices, and other technology-based devices.
• Manages and tracks multiple IT-related contracts including domain names leases, SSL certificates, other services. Prepares monthly reports regarding payments to contractors.
• Maintains inventory of all equipment/hardware, and digital company assets. Ensures software is valid and operational within the giving timeframe.
• Manages procurement for IT devices and services when required.
• Maintains enquiries to contractors related to different IT issues or requests.
• Configures of new hire workstation eg. email configuration, VPN and creating account access, onboarding process with explanation for IT and cybersecurity rules, workflows and best practices.
• Performs other duties as assigned, within scope of competence.