IT Helpdesk

SILVEREDGE TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech company in Singapore is seeking an IT support professional to provide technology product support and troubleshoot issues. The ideal candidate should have a diploma in Information Technology with at least 2 years of experience in hardware and software administration. Proficiency in Microsoft Office 365 and knowledge of ITIL is preferred. Responsibilities include maintaining IT systems, managing inventories, and supporting new hires with their workstation setup. This role is crucial for ensuring operational efficiency and effective IT service management.

Qualifications

• Minimum 2 years of experience in IT support with hardware and software.
• Experience with Windows 7/8/10 and Mac OS is preferred.

Responsibilities

• Provide IT support and troubleshoot hardware/software issues.
• Maintain inventory of IT equipment and manage contracts.

Skills

Hardware and software troubleshooting

Microsoft Office 365 proficiency

Knowledge of ITIL

Education

Diploma in Information Technology or equivalent

Job description

Job Requirements

• Minimum a Diploma in Information Technology or equivalent.
• Minimum 2 years of relevant experience in basic hardware, software, and network administration/troubleshooting, or equivalent training and/or education are preferred.
• Minimum 2 years of relevant experience with Windows 7/8/10, Mac OS and related hardware.
• Knowledge of Mac and pc hardware, printers, scanners, computer peripherals.
• Proficient in Microsoft Office 365 (Word, Excel).
• ITIL certification / knowledge will be a huge plus.

Job Responsibilities

• Provides support for Information Technology products and services, including answering questions, troubleshooting problems, instructing colleagues about software or hardware features and functionality, escalating the problem to responsible IT member or external supplier.
• Properly escalates problem to other IT staff if it cannot be solved or requires involvement of other colleagues and/or external vendors/suppliers.
• Maintains internal Ticketing System as well as monitoring internal systems health status to reduce and downtime that would affect the company’s performance.
• Documents internal procedures and keeps IT department activity and reference documentation updated. Keeps track of internal projects.
• Troubleshoots and installs printers, PC’s, mobile devices, and other technology-based devices.
• Manages and tracks multiple IT-related contracts including domain names leases, SSL certificates, other services. Prepares monthly reports regarding payments to contractors.
• Maintains inventory of all equipment/hardware, and digital company assets. Ensures software is valid and operational within the giving timeframe.
• Manages procurement for IT devices and services when required.
• Maintains enquiries to contractors related to different IT issues or requests.
• Configures new hire workstation eg. email configuration, VPN and creating account access, onboarding process with explanation for IT and cybersecurity rules, workflows and best practices.
• Performs other duties as assigned, within scope of competence.