IT Field Services Support Specialist

RVM Systems Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A reverse vending technology company in Singapore is seeking a candidate responsible for the installation, servicing, and maintenance of reverse vending machines (RVMs). In this role, you will provide on-site support, solve technical issues, and communicate effectively with customers about the usage of our machines. Required qualifications include IT education, intermediate Linux knowledge, and strong problem-solving skills. The position entails traveling and multitasking in a dynamic environment.

Qualifications

• IT education or relevant work experience.
• Intermediate-level Linux knowledge (CLI, networking, troubleshooting).
• Basic knowledge of computer networks.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Prepare and configurate RVMs ready for delivery.
• Install, service and maintain RVMs across Singapore.
• Attend equipment breakdowns and diagnose faults.
• Ensure maximum performance of RVM Systems.

Skills

Problem-solving skills

Troubleshooting skills

Intermediate Linux knowledge

Basic network knowledge

Education

IT education or relevant work experience

Tools

PostgreSQL

Multimeter

Job description

Responsible for service, IT and on‑site support of RVM Systems reverse vending machines [RVMs].

It is an exciting role involving traveling, facing customers and multitasking between solving technical problems and issues, and communication with and education of customers on how to use reverse vending machines.

Responsibilities

• Prepare and configurate RVMs ready for delivery to sites
• Install, service and maintain RVM at sites across Singapore e.g.
  • Complete first time installation
  • Carry out routine planned maintenance on RVMs
  • Attend equipment breakdowns, diagnose faults, identify parts required and effect the repair
• Ensure maximum performance of RVM Systems
• Day‑to‑day tasks such as product management and specialization
• Utilizing analytical skills to assess product performance
• Communication with R&D to ensure the right product development
• Effectively communicating with both internal teams and external stakeholders.
• Ensure all required documentation is completed in full and in the timely manner required
• Ensure the Company polices and guidelines are adhered to at all times
• Ensure our company equipment is kept secure at all times

Desired skills

• IT education or relevant work experience.
• Intermediate-level Linux knowledge (CLI, networking, troubleshooting).
• Basic knowledge of computer networks.
• Strong problem‑solving, troubleshooting, and focus skills (reading log files and making changes to configuration files).
• Previous experience with relational databases, particularly PostgreSQL (navigating, making changes via the command line).
• Ability to use a multimeter to troubleshoot electrical issues.

Bonus

• Previous experience with a programming language (preferred: Java, Python).
• Previous experience with writing bash scripts.
• Experience in using and configuring API solutions.

This job description will evolve with building up RVM systems and our services in Singapore market.