IT Executive/Support/Onsite

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a motivated individual to handle back-end CCTV setups and manage vendor relationships. The role involves generating reports, maintaining dashboards, and ensuring service quality in a Contact Centre environment. Ideal candidates are required to have a Higher Nitec/Diploma or degree in Information Technology, along with at least 2 years of relevant experience. Proficiency in Microsoft Office and strong communication skills are essential for success in this position.

Qualifications

• Higher Nitec/Diploma / A-Level / Degree in Information Technology related field.
• Preferably with 2 years of working experience in the related field.
• Self-driven with excellent interpersonal and communication skills.

Responsibilities

• Work closely with client and vendors on back-end CCTV setup.
• Manage the productivity, performance and service quality of the Contact Centre team.
• Generate reports and maintain dashboards to track performance.

Skills

Interpersonal communication

Problem-solving

Initiative

Microsoft Office proficiency

Education

Higher Nitec/Diploma/A-Level/Degree in Information Technology

Job description

Job Responsibilities

• Work closely with client and vendors on back-end CCTV setup.
• CCTV backend router setup, knowledge of configuration of NVR, basic router configuration (Huawei), basic networking.
• Email setup based on Microsoft Apps.
• Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
• Reports to Operation Managers.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Work closely with the Client to manage high priority cases.
• Manage the productivity, performance and service quality of the Contact Centre team.
• Work with respective stakeholders to ensure that all information is being cascaded accurately.
• Provide feedback and recommendations.

Requirements

• Higher Nitec/Diploma / A-Level / Degree in Information Technology related field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Self-driven with excellent interpersonal and communication skills.
• Proficient in Microsoft Office applications.
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision.

Interested applicants please send your resume to [e-mail]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.