IT Executive

UNISEARCH SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking an IT Support professional to maintain infrastructure and provide user assistance within a dynamic manufacturing environment. Candidates should have relevant qualifications and experience in troubleshooting, system administration, and network support. This role offers great opportunities for career progression and performance bonuses.

Benefits

Annual Increment

Performance Incentive Bonus

Career Progression

Qualifications

• 1-3 years of experience in IT support, networking, or systems administration.
• Experience in a manufacturing or factory environment is a plus.
• Willing to learn and adapt to new systems or factory technologies.

Responsibilities

• Maintain hardware, support network infrastructure, and ensure server uptime.
• Manage user accounts and monitor IT security.
• Provide technical support and act as the first point of contact for IT issues.

Skills

IT security

Problem solving

Communication

Analytical thinking

Education

Diploma or Degree in Information Technology

Degree in Computer Science

Degree in Engineering

Tools

Windows OS

Network support

ERP/MES systems

PC setup and troubleshooting

Basic server administration

Job description

Location: North

Working Hours: Mon-Fri

Job Scope:

1. IT Infrastructure Support

• Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.)
• Support network infrastructure: LAN/WAN, switches, routers, Wi-Fi
• Ensure servers and data storage are running smoothly (file servers, domain controllers)

2. System Administration

• Manage user accounts, email, Active Directory, file permissions
• Monitor IT security (antivirus, firewalls, data protection policies)
• Perform regular backups and ensure disaster recovery plans are in place

3. Manufacturing/Production System Support

• Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory-specific systems
• Troubleshoot machine-PC communication issues (e.g., PLCs, IoT devices)
• Ensure system uptime to minimize production downtime

4. Software & Application Support

• Install, configure, and maintain standard and custom software
• Provide technical support to end-users
• Liaise with software vendors for updates, bugs, or new implementations

5. IT Policies and Compliance

• Implement and enforce IT policies, data protection, and access control
• Support ISO/IEC 27001 or other relevant compliance needs if applicable

6. User Support & Training

• Act as the first point of contact for IT-related issues
• Provide training or guidance to staff on using systems or software

7. Reporting & Documentation

• Maintain IT asset inventory
• Prepare incident reports, maintenance logs, and update manuals
• Support audits and provide technical documentation

Requirement

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related field
• 1–3 years of experience in IT support, networking, or systems administration
• Experience in a manufacturing or factory environment is a plus
• Knowledge of:
  • Windows OS (client & server)
  • Network support (LAN/WAN, TCP/IP, routers, switches, Wi-Fi)
  • PC setup and troubleshooting
  • Basic server administration (Active Directory, file sharing, backup)
  • IT security (antivirus, firewalls, user access control)
• Familiarity with:
  • ERP/MES systems
  • Printers, scanners, barcode systems
• Good problem-solving and analytical thinking
• Strong communication skills (especially for user support)
• Able to work independently and in a team
• Willing to learn and adapt to new systems or factory technologies
• Willing to do on-site support in production areas
• May require after-hours or weekend support during downtime or system issues

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at [phone]

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)