IT Executive

GUSHENGTANG TCM PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A health-focused technology firm in Singapore is seeking an IT Support Specialist to serve as the first point of contact for tech support. Responsibilities include maintaining IT equipment, managing user accounts, and supporting network performance. Candidates should have a diploma in IT and 1-3 years of relevant experience. Strong communication and problem-solving skills are essential for this role, which offers opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum of 1-3 years in IT support or similar technical role.
• Strong knowledge of Windows/Mac OS and Microsoft 365 applications.
• Familiar with networking concepts and hardware.

Responsibilities

• Serve as the first point of contact for IT support.
• Install, configure, and maintain IT equipment.
• Manage user accounts and access rights.

Skills

IT support experience

Communication skills

Problem-solving skills

Networking knowledge

Education

Diploma or Bachelor's Degree in IT or related field

Tools

Microsoft 365

Active Directory

Job description

Job Description

• Serve as the first point of contact for IT support, responding to and resolving technical issues from employees regarding hardware, software, and network access in a timely manner.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals (e.g., printers, scanners).
• Manage user accounts, permissions, and access rights across various systems, including onboarding for new hires and offboarding for departing employees.
• Assist in the daily maintenance and monitoring of the local area network (LAN), wide area network (WAN), and Wi‑Fi networks to ensure optimal performance and reliability.
• Provide support for server hardware and software, including performing routine checks, backups, and applying necessary patches and updates under supervision.
• Help maintain network security by managing firewalls, antivirus software, and access controls.
• Manage and maintain IT assets by tracking inventory of hardware, software licenses, and other IT equipment.
• Assist in the maintenance and support of office systems, such as the IP telephone system, video conferencing equipment, and audio‑visual (AV) setups in meeting rooms.
• Liaise with and manage external vendors for IT procurement, repairs, and maintenance services.
• Create and maintain clear documentation for IT processes, system configurations, and user guides.
• Provide basic training and guidance to users on new software, hardware, and IT best practices to promote digital literacy and security awareness.
• Support the rollout and implementation of new IT projects and system upgrades as directed by management.

Qualifications and Skills

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• A minimum of 1‑3 years of hands‑on experience in an IT support or similar technical role.
• Strong knowledge of Windows and/or Mac operating systems and Microsoft 365 (formerly Office 365) applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and experience with network hardware like switches and routers.
• Experience with Active Directory for user and group management is highly advantageous.
• Excellent problem‑solving and troubleshooting skills with a keen attention to detail.
• Strong communication and interpersonal skills, with a customer‑oriented approach.
• Ability to work independently and manage multiple tasks effectively in a fast‑paced environment.