IT Engineer (End User Support, Cybersecurity, DX)

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading IT service provider in Singapore is looking for an IT Support Specialist to manage device setup, support, and administration using tools like Microsoft Intune and Azure AD. The role involves troubleshooting hardware and software issues, maintaining IT inventory, and providing excellent user support. Candidates should hold a diploma in IT or related fields with 1–2 years of experience in helpdesk roles. Strong communication and documentation skills are essential, alongside a basic understanding of cybersecurity principles.

Qualifications

• 1–2 years of experience in a helpdesk or IT support role.
• Ability to follow setup SOPs and workflows with attention to detail.
• Hands-on experience with device management tools.

Responsibilities

• Set up new laptops and desktops for end users.
• Handle IT service desk tickets and resolve Level 1 issues.
• Design and develop modern SharePoint Online intranet portals.

Skills

Knowledge of Windows OS

Microsoft O365

Basic cybersecurity awareness

Strong documentation skills

Strong communication skills

Education

Diploma in Information System

Information Technology

Computer Science

Tools

Microsoft Intune

Azure Active Directory

SharePoint Online

JIRA

Job description

[Job ID:1043619]

Responsibilities

Device Setup, Decommissioning & Configuration

• Set up new laptops and desktops for end users (Windows).
• Configure user profiles, network settings, and required software.
• Perform laptop formatting and OS reinstallation (e.g., Windows 11).
• Set up and configure iPhones for corporate use, including:
  • Email setup
  • VPN configuration
  • MDM enrollment
• Handle decommissioning for offboarding employees (data wiping, device retrieval, documentation), ensuring smooth and secure transitions.

Device Maintenance & Troubleshooting

• Perform basic hardware diagnostics and troubleshooting.
• Restore iPhones to factory settings when needed.
• Replace basic components (RAM, SSD, battery) if trained to do so.

Software Installation & Support

• Install and update commonly used software (Office 365, Zoom, Adobe, etc.).
• Troubleshoot software-related issues and access problems.
• Maintain accurate application license records.

Inventory & Asset Management

• Track and update IT inventory (laptops, mobiles, accessories).
• Assign and unassign equipment to users in the inventory system.
• Conduct routine audits and reconcile physical assets with digital records.

User Support

• Handle IT service desk tickets and resolve Level 1 support issues.
• Reset passwords, unlock accounts, and guide users through basic technical issues.
• Provide remote assistance using tools such as TeamViewer or Microsoft Quick Assist.

Microsoft Intune & Azure Active Directory

• Enroll and manage devices using Microsoft Intune.
• Apply configuration profiles, compliance policies, and app deployments.
• Add and manage users and groups within Azure AD.
• Understand and implement Conditional Access policies.

SharePoint Online (Intranet & Document Library)

• Design and develop a modern SharePoint Online intranet portal.
• Collaborate with stakeholders to gather requirements and define site structure.
• Build templates, pages, libraries, lists, and workflows to support business processes.
• Maintain and update intranet content and functionality.
• Manage site permissions and access controls for security and compliance.
• Provide training and support to end-users, content owners, and administrators.
• Stay up to date with Microsoft 365 and SharePoint enhancements to implement improvements.

Cybersecurity Awareness & Support

• Follow security best practices when managing data and credentials.
• Support patch management and endpoint protection tools (Defender, CrowdStrike, etc.).
• Respond to phishing reports and elevate incidents appropriately.
• Assist in enforcing MFA, password policies, and user security awareness initiatives.

Digital Transformation Projects

• Perform ad-hoc duties, digitalization initiatives, and tasks assigned by the supervisor.
• Contribute to the improvement of corporate processes through efficient digital solutions.

Requirements

• Diploma in Information System, Information Technology, Computer Science or relevant fields.
• Knowledge of Windows OS (including Windows 11) and Microsoft O365.
• 1–2 years of experience in a helpdesk or IT support role.
• Familiarity with iOS device setup and Apple ID management.
• Ability to follow setup SOPs and workflows with attention to detail.
• Strong documentation and communication skills.
• Hands‑on experience with Microsoft Intune, Azure Active Directory, and SharePoint Online.
• Strong organizational skills to manage IT inventory and record updates.
• Basic cybersecurity awareness (threat identification and safe practices).
• Willingness to elevate complex issues to Level 2 or Security teams.
• Working knowledge of JIRA is an added bonus.