IT Customer Support

Masters Career Consultancy Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A prominent consultancy in Singapore is seeking an IT Support Customer Representative to assist with IT-related issues. This role involves providing troubleshooting support for various devices and addressing customer inquiries through calls, emails, and chats. Candidates should have basic IT skills, customer service experience, and be able to communicate in Mandarin. The position requires working rotating shifts, including weekends and holidays, ensuring support is available to customers at flexible hours.

Qualifications

• Basic troubleshooting for PCs, apps, and smart devices.
• Experience in handling customer inquiries via calls, emails, and chats.
• Ability to work rotating shifts, including weekends and public holidays.

Responsibilities

• Assist customers with IT-related issues.
• Provide customer support through various channels.
• Work flexible hours based on scheduled shifts.

Skills

Basic IT skills

Customer service experience

Mandarin speaking

Job description

We’re looking for a IT Support Customer Representative to assist customers with IT‑related issues.

Job Description:

• Provide basic troubleshooting for PCs, apps, and smart devices
• Handle customer inquiries via calls, emails, and chats
• Work rotating shifts (8:30 AM–8:30 PM or 1:00 PM–1:00 AM), including weekends and public holidays
• Location: Kaki Bukit

Preferred:

• Basic IT skills and customer service experience
• Able to speak Mandarin and communicate with Chinese customers