IT Administrator / Systems Specialist

PIGEON SINGAPORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

A leading technology firm in Singapore seeks an IT Support Specialist to manage both on-premises and Azure environments. You will be responsible for system administration, user support, and ensuring the security and performance of IT systems. Ideal candidates will have a degree in IT, relevant experience with Azure services, and strong problem-solving skills. This position offers a competitive compensation package.

Qualifications

• At least 2-3 years of experience in IT support or systems administration.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate.
• Strong knowledge of Active Directory and network infrastructure.

Responsibilities

• Administer and maintain on-premises and Azure cloud infrastructure.
• Provide Tier 1 and Tier 2 helpdesk support.
• Manage user access controls and network performance.

Skills

IT support experience

Microsoft Azure services

Network administration

Problem-solving

Communication skills

Education

Diploma or Bachelor's degree in IT or related field

Tools

Microsoft Windows Server

Microsoft 365

Veeam backup solutions

Job description

Responsibilities:

• Administer, monitor, and maintain both our on-premises server infrastructure and our new Microsoft Azure cloud environment.
• Manage virtual machines, storage accounts, networking, and cloud resources.
• Ensure high availability, performance, and scalability of IT systems.
• Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and connectivity issues.
• Support business-critical applications, including Microsoft 365, SharePoint Online, and OneDrive.
• Administer and monitor backup and recovery systems, including on-premises backups and Veeam backup solutions for Azure VMs.
• Ensure backup success and restore capabilities to safeguard business continuity.
• Enforce IT security policies and procedures in line with industry best practices.
• Manage user access controls, group policies, and authentication via Microsoft Entra ID (formerly Azure AD).
• Monitor firewall logs, detect vulnerabilities, and respond to potential threats.
• Maintain and optimize network infrastructure, including routers, switches, VLANs, and VPN gateways.
• Troubleshoot and resolve network performance and connectivity issues.
• Collaborate with external IT vendors (Helpdesk, Firewall, Azure MS Cloud, Applications, Intranet, Cloudflare, E-Commerce platforms).
• Ensure SLAs are met and IT projects are delivered on schedule
• Participate in IT transformation initiatives and process improvements.

Requirements:

• A Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• At least 2-3 years of hands‑on experience in an IT support or systems administration role.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or ITIL are highly desirable.
• Strong working knowledge of Microsoft Windows Server and Active Directory.
• Hands‑on experience with Microsoft Azure services, particularly Virtual Machines, networking, and security concepts.
• Proficiency with Microsoft 365, SharePoint Online, and Microsoft Intune.
• Experience with backup and recovery solutions; knowledge of Veeam is a significant plus.
• Familiarity with network administration, including firewalls, switches, and VPNs.
• Strong problem‑solving, analytical, and troubleshooting skills. Excellent communication and with the capacity to explain technical concepts to non‑technical staff.