ISP Technical Manager

TP-LINK CORPORATION PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A telecommunications equipment company in Singapore is seeking an experienced professional to understand telco customers' technical requirements and manage customer-related issues. The ideal candidate should have a Bachelor's degree and at least 7 years of experience in the telco or technical domain. Fluency in English and Mandarin is essential, along with strong negotiation skills. Responsibilities include overseeing product testing and troubleshooting, and working closely with Account and Product Managers.

Qualifications

• At least 7 years of experience in the telco or technical domain.
• Deep knowledge of telecom operator technical and service structure.
• Experience in attending Singtel/StarHub projects is preferred.
• Fluent in English and Mandarin for effective communication.

Responsibilities

• Understand telco customers' business and technical requirements.
• Identify requirements and coordinate with Account/Product Manager.
• Oversee product testing and after-sales troubleshooting.
• Complete additional tasks as assigned by the company.

Skills

Technical communication

Customer technical issue resolution

Telecommunication knowledge

Negotiation

Education

Bachelor’s Degree in Telecommunication, IT, Computer Science, Engineering

Job description

Job Responsibilities

• Deeply understand telco customers' business and technical requirements, handling customer technical related issues.
• Identify telco customer requirements and coordinate with Account Manager/Product Manager to provide customers proper products.
• Take charge of product test, after-sales troubleshooting.
• Complete other tasks issued by the company.

Job Requirements

• Bachelor’s Degree qualification or above majoring in Telecommunication, IT, Computer Science, Engineering.
• At least 7 years work experiences on telco or technical domain, deep knowledge of telecom operator technical and service structure, etc.
• Capability to communicate with and influence customers: including technical alignment, communication, clarification, and negotiation with customers.
• Better have experience in attending Singtel/StarHub projects.
• Fluent in English and Mandarin to liaise with associates.