Insurance Customer Care Call Centre

CGP Personnel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Singapore. The role involves managing customer inquiries related to claims, ensuring prompt responses and compliance with regulations. Candidates should possess strong communication skills and a diploma or degree in a relevant field. The position offers a competitive salary ranging from $3,600 to $4,000 monthly, 14 days of annual leave, and opportunities for career advancement.

Benefits

Competitive salary

14 days of annual leave

Medical allowance

2 month’s bonus

Career growth opportunities

Qualifications

• Passionate about customer service with a commitment to quality.
• Relevant experience in a similar role is preferred.
• Willing to work overtime when necessary.

Responsibilities

• Respond to claim enquiries promptly and ensure customer satisfaction.
• Manage calls related to claim decisions efficiently.
• Take on ad-hoc assignments as directed by the Unit Head.
• Mitigate business and regulatory compliance risks actively.
• Stay updated on industry trends related to compliance.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Education

Diploma/degree in a relevant field

Job description

Are you a people person with excellent communication skills? Join our team as a Customer Service Executive and be the voice that makes a difference!

What You’ll Do:

• Ensure claim enquiries and requests received through calls are responded to within the expected turnaround time.
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered.
• Undertake other projects or ad-hoc assignments/tasks delegated by the Unit Head.
• Take accountability for considering business and regulatory compliance risks and take appropriate steps to mitigate them.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and appropriate steps to mitigate risks.

What We’re Looking For:

• Passionate about customer service.
• Diploma/degree holders with relevant experience preferred.
• Strong interpersonal and communication skills.
• Willingness to work overtime when required.

What’s in It for You:

• Competitive salary: $3,600 to $4,000 per month (based on experience).
• 14 days of annual leave.
• Medical allowance.
• 2 month’s of bonus.
• Opportunities for career growth and advancement within the company.

Send your resume to Edward at [e-mail].

Edward Liau Xianke
Cornerstone Global Partners