Infrastructure Lead

SAFRA National Service Association; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An organization in Singapore seeks an experienced IT professional to manage its infrastructure network. Responsibilities include support for on-premise and cloud systems, vendor management, and compliance with security standards. The ideal candidate should possess a diploma or degree in IT, at least 8 years in a similar role, and proficiency in Microsoft 365 administration and various IT systems. Strong analytical skills and experience with cloud technologies are essential for success in this role.

Qualifications

• At least 8+ years of experience in a similar role.
• Proficient in managing Microsoft 365 applications.
• Strong understanding of virtualization technologies.

Responsibilities

• Manage SAFRA’s infrastructure network to ensure system uptime.
• Provide level 2 IT support to end-users.
• Document IT procedures and standards.
• Document resolutions and IT procedures.
• Provide level 2 support on IT infrastructure.

Skills

Microsoft 365 administration

System administration (Windows, MacOS, Linux, Unix)

TCP/IP, DNS, DHCP, VPNs, firewalls

Azure and Amazon cloud platforms

Analytical and problem-solving skills

Education

Diploma/ Degree in Cybersecurity, Computer Science or Information Technology

Tools

VMware

Hyper-V

Nutanix

Azure

Amazon Cloud

Job description

Main / Key Responsibility(ies)

• Plan, manage, support and administrate SAFRA’s infrastructure network that includes network devices, servers and infrastructure on both on-premise and on Cloud to ensure system uptime and security compliance.
• Manage third-party vendors to ensure smooth IT support operations and to ensure third-party vendors meet service level, security and quality standards.
• Design and plan for infrastructure upgrades and migration by embracing newer technologies in market to keep up with technological advancements and IT Security compliance.
• Lead and spearhead projects and initiatives such as end user computing, mobile computing security, productivity improvements, SOPs, housekeeping and due diligence checks on vendors.

Duties / Tasks

1. Plan, manage, support and administrate all network devices, servers and infrastructure for both on-premise and on Cloud.
2. Responsible for the smooth operations for end users in their usage of ICT systems from desktop/laptop, network, internet, email and any other applications used.
3. Responsible for level 2 support on IT infrastructure.
4. Comply, execute and enforce IT related policies, processes, guidelines, IT operation procedures, and standardsfor complianceand protect IT computer networks (computer workstations, computer servers, printers, wireless systems etc.) and applicationsystems(online,database etc.) against computer intrusions, unauthorized access, and other malicious misuses to meet IM8 and MINDEF Corporate Governance Framework.
5. Work with IT Service Delivery Manager on IT projects and initiatives.
6. Provide technical support and work within Information Technology Division to ensure prompt and timely delivery of service and system.
7. Document resolutions, instructions and other information as well as key IT procedures and standards as needed to provide assistance and support of computer systems.
8. Manage third party vendors.
9. Any other tasks / responsibilities assigned from time to time.

Requirements:

1. Diploma/ Degree in Cybersecurity, Computer Science or Information Technology
2. At least 8+ years of experience in a similar role
3. Proficient in Microsoft 365 administration such as Entra ID, Exchange Online, SharePoint Online, Intune
4. Strong understanding of VMware, Hyper-V, Nutanix, Windows, MacOS, Linux, or Unix system administration
5. Strong understanding of TCP/IP, DNS, DHCP, VPNs, firewalls
6. Experience with Azure and Amazon cloud platforms
7. Knowledge of system hardening, patch management, and compliance frameworks (e.g., ISO, CTM, NIST)
8. Strong analytical and problem-solving skills
9. Ability to manage time and prioritize tasks
10. Familiar in ITIL and managed service processes