Information Technology Manager

PARKROYAL COLLECTION Pickering Singapore; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A luxury hotel in Singapore seeks an experienced Information Technology Manager to manage the hotel's IT infrastructure and oversee business applications. The ideal candidate will possess a minimum of 7 years of IT experience in the hospitality industry, along with a Diploma or Bachelor's degree in Information Technology or Business Studies. Responsibilities include developing IT systems, monitoring operational efficiency, and supervising the IT team, ensuring excellent service and support for all users.

Qualifications

• Minimum of 7 years of IT experience, preferably in the hospitality industry.
• Combination of education, training, or experience that provides necessary skills.
• Good knowledge of multi-property emails, websites, DNS, and CISCO networks.

Responsibilities

• Manage and organize all Business Applications, Databases, and Messaging Systems.
• Prepare the hotel's IT annual budgets for approval.
• Develop and spearhead the hotel's IT infrastructure.
• Monitor operational efficiency of hotel IT systems and make improvements.
• Source and recommend IT systems for upgrade.
• Review and negotiate maintenance contracts with IT suppliers.
• Run an efficient department with responsive IT support service.
• Manage IT systems changes to minimize operational disruptions.
• Educate IT users on correct systems usage.
• Supervise IT team and conduct performance reviews.

Skills

Proficiency in Windows Operating System

Knowledge of Hotel Related Business Applications

Excellent communication skills

Customer oriented

Education

Diploma or Bachelor’s degree in Information Technology or Business Studies

Job description

Reporting to the Director of Finance, the Information Technology Manager plays a pivotal role in managing and overseeing the hotel's technology infrastructure and ensuring seamless integration of IT systems to support daily operations and strategic initiatives from the senior management team.

Responsibilities

• Managing and organizing all Business Applications, Databases and Messaging System of the property in accordance to the established procedures issued by the Management and the industries best practice processes.

• Prepare the hotels’ IT annual budgets and submit to corporate office for approval.

• Develop and spearhead the hotels’ IT infrastructure and support the extensive operation systems and network.

• Monitor the operational efficiency of the hotel IT systems and take appropriate remedial measures to correct systems inadequacies, etc.

• Source, evaluate and recommend IT systems for purchase and upgrade.

• Review and negotiate hardware/software maintenance contracts and software licensing with IT suppliers.

• Run an efficient department with an optimal staff level and operate a responsive IT support service to all IT users, which addresses systems problems /failures.

• Manageall associated activities in respect of IT systems changes thereby promoting seamless changes and minimizing disruptions to operations.

• Educate IT users on correct usage of IT systems and associated IT supplies and accessories to minimize systems failure.

• Supervise IT team and assign them work in accordance with priorities and skill capabilities so as to ensure optimum contributions to hotel operations.

• Conduct performance review of team member and provide honest feedback on their respective performance, the aim being to guide and improve where there is a shortfall in performance and reinforces the performance.

Requirements

• Minimum of 7 years of IT experience, preferably hospitality industry.

• Diploma or Bachelor’s degree in Information Technology or Business Studies, or any other combination of education, training, or experience that provides the necessary knowledge, skills, and abilities to perform the job.

• Proficiency in Windows Operating System, and Hotel Related Business Applications (e.g. Opera, Opera Cloud, Infrasys etc)

• Good knowledge of multi property emails, websites, DNS and CISCO networks.

• Excellent communication skills (oral and written).

• Customer oriented