Information Technology (IT) Field Engineer

AMNET TECHNOLOGY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech support company in Singapore is seeking an IT Support Specialist to respond to IT requests and manage user accounts. The ideal candidate has 2-3 years of experience in IT support and holds relevant certifications in PC and Network support. Responsibilities include troubleshooting IT issues, managing user accounts, and providing installations. This role offers a salary range of $3500 to $4200 with a service commitment bonus and access to office facilities.

Benefits

Access to office facilities (pool, gym, etc.)

Flexible working arrangements

Mobile reimbursement

Qualifications

• 2-3 years of experience in IT support role.
• Good written and communication skills in English.
• Experience with configuring and supporting Windows Desktop.

Responsibilities

• Respond to IT requests from emails, portal, and telephone.
• Perform troubleshooting and diagnostics of IT tickets.
• Manage user account changes and provide basic PC installations.

Skills

IT support

Troubleshooting

Good communication skills

Problem-solving

Education

Recognised industry certification (Comptia A+, etc.)

Tools

Microsoft Office 2013/2016/Office 365

Windows Desktop (7, 8, 10, 11)

Job description

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.
• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.
• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).
• Good written and communication skills in English.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and ability to work under own initiative.
• Maintain adequate knowledge of operating systems and application software.
• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).
• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.
• Some basis experience with supporting physical networking is desirable but not essential.
• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $3500 to $4200 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.