Inbound Interview Specialist for Public Service Research

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading research support company in Singapore is seeking a team member for its Inbound Team. This role involves handling incoming enquiries, guiding respondents through survey processes, and ensuring project timelines are met. Candidates should have at least one year of call center experience and strong communication skills. This position is based in Clarke Quay office, with a yearly renewable contract.

Qualifications

• At least 1 year of call center experience.
• Strong verbal and written communication skills.
• Proficient in digital tools such as Microsoft Office or similar systems.

Responsibilities

• Handle 40-60 incoming enquiries daily through calls and emails.
• Guide respondents through survey completion.
• Conduct survey interviews via phone.
• Identify inconsistencies in responses.
• Interpret survey questions and explain intent.
• Ensure project timelines and KPIs are met.

Skills

Verbal communication

Written communication

Customer service

Tools

Microsoft Office

Job description

A leading research support company in Singapore is seeking a team member for its Inbound Team. This role involves handling incoming enquiries, guiding respondents through survey processes, and ensuring project timelines are met. Candidates should have at least one year of call center experience and strong communication skills. This position is based in Clarke Quay office, with a yearly renewable contract.