Import Export Customer Service Officer #73622

ANRADUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company located in Singapore is seeking an Import Export Customer Service Officer to manage customer interactions and logistics operations. The role requires at least a GCE 'N' level qualification and ideally 1 year of relevant experience. Candidates should possess strong communication and customer service skills. This permanent position offers a salary package starting at $3,000 with working hours of 5.5 days a week.

Qualifications

• GCE 'N' level qualification required.
• 1 year of experience in the logistics industry preferred.
• Proficient in basic computer applications (Excel, Word, Outlook).

Responsibilities

• Communicate daily trucking status.
• Handle customer complaints professionally.
• Coordinate with departments regarding transport matters.
• Plan delivery schedules per customer needs.
• Prepare billing upon job completion.

Skills

Customer service skills

Communication

Knowledge of logistics

Proficient in Excel

Education

GCE 'N' level qualification

Tools

Portnet

Yard Management Systems

Trip Management Systems

Job description

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Import Export Customer Service Officer
• Working Location: Tanjong Pagar
• Working Hours: 5.5 days (Mon-Fri 8.30am-6pm, Sat 8.30am-1pm)
• Salary Package: Basic Salary $3,000 + AWS
• Duration: Permanent

Key Responsibilities

• Communicate and follow up on daily trucking status.
• Handle customer complaints and feedback professionally.
• Liaise with shipping lines or agents for empty container returns/collection and cost details.
• Coordinate with internal departments and customers/consignees regarding depot or transport matters.
• Plan delivery schedules according to customer requirements.
• Prepare billing once the job is completed.

Requirements

• Minimum GCE 'N' level qualification.
• Preferably 1 year of experience in the logistics industry.
• Knowledge of Portnet, Yard, and Trip Management Systems is beneficial.
• Proficient in basic computer applications (Excel, Word, Outlook).

Anradus is an equal opportunities employer.