Implementation Partner, In-Store

DoorDash; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading delivery service company located in Singapore is seeking an experienced Implementation Partner. You will manage client onboarding for the SevenRooms platform, ensuring effective configuration and adoption tailored to their unique needs. Ideal candidates have 2+ years of customer-facing experience, strong communication skills, and the ability to manage multiple projects in a fast-paced environment. Join us and help shape the success of our clients.

Qualifications

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• Confidence in communication, both written and spoken.
• Detail-oriented with critical thinking and problem-solving abilities.
• Experience in managing multiple projects simultaneously.

Responsibilities

• Lead all onboarding activities including training and configuration.
• Oversee multiple implementation projects, ensuring they align with customer goals.
• Customize the platform according to client needs.
• Guide clients through the platform and ensure adoption.
• Collaborate with Sales and Customer Success teams.

Skills

Customer-facing experience

Communication skills

Project management

Critical thinking

Problem-solving skills

Job description

About the Team

The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You’re excited about this opportunity because you will…

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• You’re a clear and confident communicator, both in writing and in person
• You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
• You’re experienced in managing projects and keeping things on track
• You thrive in fast-paced, startup environments and love working collaboratively with others