Immigration Operations Lead: Compliance & Client Relations

Cultivar Asia Pte Ltd (EA License 19C9782); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an Immigration Operations Manager to oversee daily immigration team operations in Singapore. The ideal candidate should have extensive knowledge of Singapore immigration laws, strong leadership skills, and the ability to manage client relationships effectively. Responsibilities include ensuring team compliance, document review, and enhancing productivity. Proficiency in Chinese is preferred.

Qualifications

• Strong knowledge of Singapore immigration laws, policies, and procedures.
• Proven experience in managing and leading a team.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in document preparation and review.
• Customer-oriented mindset with a focus on quality service delivery.
• Experience working in a multicultural environment is an advantage.

Responsibilities

• Oversee daily operations of the immigration team and ensure efficient workflow.
• Supervise and guide team members, ensuring service quality and compliance with immigration policies.
• Manage client relationships and act as the main point of contact for immigration-related matters.
• Review and prepare documentation for immigration applications and ensure accuracy.
• Stay updated on immigration laws, policies, and regulatory changes.
• Identify and implement process improvements to enhance team productivity.
• Provide coaching and training to team members to maintain service excellence.
• Collaborate with internal and external stakeholders to support business operations.

Skills

Knowledge of Singapore immigration laws

Team management

Excellent communication skills

Organizational skills

Document preparation

Customer-oriented mindset

Proficiency in Chinese

Education

Bachelor's degree in a relevant field

Job description

A recruitment agency is seeking an Immigration Operations Manager to oversee daily immigration team operations in Singapore. The ideal candidate should have extensive knowledge of Singapore immigration laws, strong leadership skills, and the ability to manage client relationships effectively. Responsibilities include ensuring team compliance, document review, and enhancing productivity. Proficiency in Chinese is preferred.