Human Resource Associate Partner, SG Operations PXT

Amazon; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Singapore is looking for an HR Associate Partner to support management and the HR team in delivering exceptional people services to associates. The role involves responding to associate inquiries, guiding staffing processes, and using HR data effectively. Candidates should have a high school diploma, experience in HR and customer service, and proficiency in Microsoft Office. This full-time role demands flexibility due to the 24/7 nature of the operations.

Qualifications

• 6 months of human resources experience.
• 6 months of customer service experience.
• Experience in confidential environments.

Responsibilities

• Respond to questions and concerns from associates.
• Guide staffing vendors through the hiring process.
• Compile and assess data regarding business metrics.
• Advocate for employee experience.

Skills

FMLA

ATS

Paychex

Microsoft Outlook

Workers’ Compensation Law

Benefits Administration

HRIS

Payroll

Employment & Labor Law

ADP

Administrative Experience

Human Resources

Education

High school or equivalent

Bachelor’s degree or equivalent

Tools

Microsoft Office products

Job description

HR Associate Partner

At Amazon we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. Our Human Resources team cares deeply about the employee experience and supports associates and managers to focus on people through engagement technology and innovation.

The HR Associate Partner provides hands‑on support to our Associates Area Manager, Operations Managers and HR Business Partners as we strive to be Earth’s Best Employer.

This role is critical in executing our people initiatives, providing great internal customer support and driving HR functional excellence and process improvement.

Key Job Responsibilities

• Respond accurately and professionally to questions and concerns from associates through multiple channels (in‑person, email, phone, etc.) in a timely manner.
• Guide staffing vendors through the hiring process in accordance with Amazon’s policies and procedures.
• Develop and maintain effective communication processes with agency partners and operations team to ensure smooth and efficient flow of information regarding hiring requirements.
• Identify potential issues in the hiring process and ensure corrective actions / escalations are completed.
• Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence accommodations or other employee relations issues.
• Enter and review associate data within HRIS and payroll systems timely and accurately.
• Provide subject matter expertise to associates and leadership on people practices, systems and resources.
• Compile assess and use data regarding critical business metrics such as attendance, attrition, engagement, labor fill, etc.
• Advocate for the employee experience by partnering effectively with leaders, partners and core teams to provide world‑class service to Amazon associates, including educating them on how and when to use self‑service tools.
• Draft and distribute communications to associates and leaders.
• Plan coordinate and implement associate activities that create an inclusive environment.
• Assist managers in responding to associate questions regarding time / attendance, benefits policies, accommodations and LOA.

This role will be based at a Delivery Station / Fulfilment Center warehouse environment located at Tanjong Penjuru (West Coast / Teban) area.

Amazon Operations is a 24/7 environment and shifts may change due to business needs.

Ability to work flexible schedules, including weekends, evenings and rotating schedules based on business needs is needed for this role.

Required Experience

• High school or equivalent.
• 6 months of human resources experience.
• 6 months of customer service experience.
• 6 months of Microsoft Office products and applications experience.
• Experience in confidential environments.
• Bachelor’s degree or equivalent.
• 1 year of human resources experience.
• 1 year of customer service experience.
• 1 year of Microsoft Office products and applications experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Key Skills: Fmla, ATS, Paychex, Microsoft Outlook, Workers’ Compensation Law, Benefits Administration, HRIS, Payroll, Employment & Labor Law, ADP, Administrative Experience, Human Resources.

Employment Type: Full-Time

Experience: years

Vacancy: 1