Position Purpose
- Manage the various functions of HR
- Set objectives for the HR initiatives on employee engagement
- Resolve complex and diverse issues and serve as escalation point for other support staff
Responsibilities
Administrative of HR Services
- Vet memo & HR updates
- Perform data analysis and provide recommendations for improvement in processes
- Respond to enquiries concerning non-routine/ complex issues and serve as escalation point for other support staff
- Monitor budget and recommend actions
- Upkeep all materials belonging to the department
- Prepare reports (attrition, report, levy/quota, estab, bonus, AI)
- Set up processes and procedures to uphold policies/ training application
- Manage course administration and monitor grant
- Register WSQ modules and administer Skillsconnect
- Process payroll and prepare monthly payroll report
- Review insurance plans and stay up-to-date with regards to market trends
- Review reports for accuracy
- Analyse data collected, provide observations and make recommendations to Manager
- Upkeep C&B/ payroll information - statutory requirements such as CPF contribution
- Process payroll and analysis report
- Contact point for employee queries up to assistant managerial level
Attraction & Recruitment
- Oversee, propose and advise on new/existing recruitment activities
- Conceptualise and execute outreach programmes to reach out to new potential candidates
- Prepare and compile proposals for new recruitment events
- Keep team on track of timeline and ensure objective of talks/events/plan is achieved
- Oversee and give recommendations for designing of recruitment marketing collaterals
- Co-conduct and facilitate interviews for potential candidates and assist manager in the candidate selection and recruitment allocation
- Submission and update on recruitment data
- Draft social media storyboard and update landing page
- Negotiate agency contracts
- Conduct orientation for newly hired staffs
- Conduct MT/ campus recruitment activities & administer talent program
- Analyse and benchmark data and provide recommendations in report
- Work with managers to create JDs, identify staffing needs and determine recruitment and selection methods and tools
- Conduct exit interviews
- Review and screen resumes/ applications and discuss with hiring managers
- Conduct reference and background checks
- Develop interview questions
- Implement & administrate C&B programme
Establishment of HR/ L&D Processes
- Serve as escalation point for complex HR issues
- Initiate and manage HR processes and improvement projects
- Recommend new/ modifications of rules and guidelines as needed
- Draft policies
- Mentor & train new HR staff on company processes and software
- Analyse feedback and recommend action
- Enforce HR / L&D processes
- Investigate complex HR issues and recommend possible courses of action
- Update job classification and salary structure
- Communicate and educate employees on HR processes through workshops
- Execution of re-employment processes
Employee Engagement and Relations
- Advise employees on various rules, policies and guidelines related to HR
- Be the point of contact for employee grievances; investigate and address grievances and complaints with guidelines and SOPs set by senior management
- Design, oversee and administer the employee engagement surveys
- Manage the schedule and execute the necessary follow up of the surveys and on-the-ground feedback
- Oversee the planning and execution of engagement activities for employee-employer interaction
- Source for and shortlist HR vendors to administer employee engagement initiatives
- Review engagement calendar
- Conceptualise and propose employee engagement activities
- Plan and execute yearly awards for LSA, sales incentive, staff party and festive celebrations
Training & Development Programs
- Support manager with the conduct of the trainings and workshops
- Review the MT programme and give recommendations for improvement
- Develop and deliver training programmes and set content management system
- Analyse feedback and generate reports on training ROI and effectiveness
- Review of training materials and programs periodically
- Develop SOPs
- Develop Talent Management Program and career development framework
- Prepare TNA and recommend training
- Support manager in the conduct of trainings to equip outlet managers with the right processes, skills and mindset to manage staff
- Monitor & review the effectiveness of the training processes and programs
- Coordinate promotion processes
- Conduct Train-the-Trainer sessions
Performance Appraisal Management
- Support manager in the creation and designing of the performance appraisal process
- Administration and collation of performance appraisal/data periodically
- Interpret data collected, give recommendations and tabulate competencies for succession planning accordingly
- Distribute rewards with guidelines from manager
- Recommend courses to address IDP
- Administer psychometric assessment for promotees
People Management
- Mentor newcomers to integrate them well into the department
- Engage with the management & the department and participate actively in discussions and sharing of thoughts & ideas
- Give recommendations to the management on improvements for management practices within the department