Housekeeping Team Leader

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hotel management company in Singapore is seeking a Housekeeping Team Leader to oversee a team of attendants. The role involves training, conducting quality inspections, and managing cleaning supplies to uphold cleanliness standards and enhance guest satisfaction. The ideal candidate will have at least 1 year of supervisory experience, demonstrate a proactive nature, and be a team player dedicated to high service standards.

Qualifications

• Proven supervisory experience in hotel housekeeping, ideally 1+ years.
• Strong attention to detail and commitment to cleanliness and guest satisfaction.
• Ability to train and motivate a team effectively.

Responsibilities

• Lead and train a team of room and public area attendants.
• Conduct inspections to maintain cleanliness standards.
• Manage inventory of cleaning supplies and respond to guest requests.

Skills

Team leadership

Cleaning techniques

Customer service

Proactive approach

Education

N-Level or equivalent

Job description

The Housekeeping Team Leader, under the guidance of the Executive Housekeeper or a designated superior, is responsible for leading a team of room and public area attendants. Their primary responsibility is to ensure that all daily operations uphold the highest standards of cleanliness and guest satisfaction.

Job Description

• Train and support a team of attendants, fostering a positive and productive work environment. Provide motivation to ensure high performance and service standards.
• Conduct regular inspections of guest rooms and public areas to ensure they meet cleanliness and tidiness standards.
• Provide hands‑on training for new team members and coaching for the existing team to ensure proper cleaning techniques, safety procedures, and guest service protocols are followed.
• Support the superior by helping to organize daily tasks and distribute assignments, ensuring the team's operational needs are met efficiently.
• Monitor and manage the inventory of cleaning supplies, linens, and amenities, ensuring the team has the necessary resources to perform their duties.
• Respond promptly and professionally to guest requests and complaints, working to resolve issues to ensure a positive guest experience.

Job Requirement

• N-Level or equivalent
• At least 1 year of supervisory experience in Hotel Housekeeping
• Proactive and meticulous
• Team player