Housekeeper (Hospitality)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality firm in Singapore is looking for a professional to manage housekeeping operations across various facilities. Candidates should have at least 2 years of experience in hospitality or related fields, possess strong customer service orientation, and be willing to work shifts including weekends and public holidays. The role involves ensuring cleanliness, managing pest control issues, and overseeing contracted services efficiently. Competitive candidates will display proactiveness in service delivery.

Qualifications

• Minimum 2 years of relevant experience in hospitality, facilities, or housekeeping operations.
• Willingness to perform shift duties, including weekends and public holidays.

Responsibilities

• Ensure smooth daily housekeeping and cleanliness operations across venues.
• Engage pest control service providers for pest-related issues.
• Conduct inventory checks during guest check-outs.
• Raise maintenance requests based on housekeeping reports.
• Coordinate laundry services for soiled linens.
• Verify laundry contractor billing against Delivery Orders.

Skills

Customer service orientation

Proactiveness

Education

GCE 'N' levels and above

Job description

Job Responsibilities

• Ensure smooth daily housekeeping and cleanliness operations across villas, clubhouse, and common areas, including supervision of contractors and adequacy of outsourced manpower (housekeeping, laundry, waste management, pest control, etc.).

• Engage pest control service providers promptly to address pest-related issues such as bees, mosquitoes, sandflies, and other infestations.

• Conduct inventory checks during guest check-outs and perform regular inspections of villa infrastructure to ensure all areas are well-maintained, defect-free, and ready for guest occupancy. Escalate identified defects to relevant departments for follow-up.

• Raise maintenance requests based on housekeeping reports and issue cleaning work orders to contractors for irregularities and defects, in accordance with ISO standards.

• Coordinate with laundry service providers on the dispatch and collection of soiled linens after each check-out and conduct quarterly reviews on condemned items and replacement purchases.

• Verify laundry contractor billing against daily Delivery Orders (DOs), identify discrepancies, and ensure accurate charges are billed to the club.

• Provide guests with essential information, including house rules, regulations, and contact details for assistance during their stay.

• Handle member and guest complaints efficiently, professionally, and in a timely manner to ensure service satisfaction.

Job Requirements

• GCE ‘N’ levels and above

• Minimum 2 years of relevant experience in hospitality, facilities or housekeeping operations

• Customer service oriented and proactiveness

• Willingness to perform shift duties, including weekends and public holidays

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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