Hotel Manager: Guest Experience & Operations Leader

Marriott Hotels Resorts; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading hotel provider in Singapore seeks a dynamic Operations Team member to manage guest experiences and oversee team performance. Responsibilities include ensuring guest satisfaction, assisting in recruitment, and managing operational goals. Ideal candidates will have over 5 years in hotel management, strong organizational skills, and proficiency in relevant software. Join us to enjoy benefits like discounts on F&B and room rates across a global network of hotels.

Benefits

Discounts on F&B and room rates

Access to global learning and development tools

Yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at Garcha Group restaurants

Qualifications

• At least 5 years of working experience in the position.
• Experience or knowledge of hotel management is essential.
• Ability to handle sensitive information in a confidential manner.

Responsibilities

• Ensures goals are communicated to the team related to guest tracking and productivity.
• Provides excellent customer service by being readily available for guests.
• Interviews and assists in hiring decisions.
• Communicates/updates all goals and results with employees.

Skills

Organizational skills

Verbal communication

Written communication

Proficiency in Microsoft Office

Experience in hotel management

Customer service orientation

Tools

Opera PMS

Micros

GXP

Job description

A leading hotel provider in Singapore seeks a dynamic Operations Team member to manage guest experiences and oversee team performance. Responsibilities include ensuring guest satisfaction, assisting in recruitment, and managing operational goals. Ideal candidates will have over 5 years in hotel management, strong organizational skills, and proficiency in relevant software. Join us to enjoy benefits like discounts on F&B and room rates across a global network of hotels.