Hotel guest relations officer jobs in Singapore

Newspaper WordPress; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Guest Relations Officer to ensure an exceptional guest experience. Responsibilities include greeting guests, addressing complaints, and coordinating with various departments. Candidates should have a diploma in Hospitality Management and strong communication skills. Experience in a hotel front office is preferred. This full-time position demands teamwork and a passion for hospitality, along with the ability to thrive in a fast-paced environment. The role offers competitive remuneration, benefits, and growth opportunities.

Benefits

Attractive service charge and performance bonuses

Uniform and meals provided during shifts

Health and dental insurance

Annual leave and sick leave

Staff discounts on hotel stays

Career development and training opportunities

Work pass sponsorship for eligible candidates

Qualifications

• 1–2 years in a front office or customer service role in a hotel preferred.

Responsibilities

• Greet guests warmly upon arrival and ensure smooth check-in/check-out.
• Handle guest complaints and resolve issues with professionalism.
• Coordinate with other departments to fulfill guest requests.
• Maintain accurate records of guest interactions.
• Promote hotel facilities and services.

Skills

Strong communication and interpersonal skills

Fluent in English

Additional languages like Mandarin, Malay, or Tamil

Ability to handle difficult situations calmly

Proficiency in hotel management software

Education

Diploma or degree in Hospitality Management

Tools

Opera

Fidelio

Job description

Hotel Guest Relations Officer Jobs in Singapore

Hotel guest relations officer jobs in Singapore. Are you passionate about hospitality and looking to work in a vibrant, multicultural city? A Hotel Guest Relations Officer position in Singapore might be the perfect opportunity for you. This role is essential to ensuring guests have an exceptional stay, offering personalized service and resolving issues promptly. Singapore, known for its world-class hospitality industry, offers exciting career opportunities in renowned hotels such as Marina Bay Sands, Raffles Hotel, and Hilton Singapore Orchard.

Job Details

Job Title: Guest Relations Officer (GRO)

Location: Singapore (City Centre or Sentosa locations)

Employment Type: Full-Time, Shift Basis

Industry: Hospitality / Hotel

Department: Front Office / Guest Services

Company: Hilton Singapore Orchard

Key Responsibilities

• Greet guests warmly upon arrival and ensure smooth check-in/check-out.
• Handle guest complaints and resolve issues with professionalism.
• Coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
• Maintain accurate records of guest interactions and transactions.
• Promote hotel facilities and services to enhance the guest experience.
• Arrange for transportation, restaurant reservations, and special services for guests.
• Maintain VIP guest profiles and preferences.

Requirements

• Education: Diploma or degree in Hospitality Management or related field.
• Experience: 1–2 years in a front office or customer service role in a hotel preferred.

Skills

• Strong communication and interpersonal skills.
• Fluent in English; additional languages like Mandarin, Malay, or Tamil are a plus.
• Ability to handle difficult situations with a calm and friendly demeanor.
• Proficiency in hotel management software (e.g., Opera or Fidelio).

Personality Traits

Energetic, courteous, problem-solver, and team-oriented.

Salary and Benefits

Monthly Salary: SGD 2,500 – SGD 3,200 depending on experience and hotel.

Benefits:

• Attractive service charge and performance bonuses.
• Uniform and meals provided during shifts.
• Health and dental insurance.
• Annual leave, sick leave, and paid public holidays.
• Staff discounts on hotel stays, food, and beverage.
• Career development and training opportunities.
• Work pass sponsorship for eligible foreign candidates.

How to Apply: Hotel guest relations officer jobs in Singapore

1. Visit the official career page of major hotels like Hilton, Marriott, or Accor.
2. Use job platforms such as JobStreet Singapore, MyCareersFuture, or Indeed Singapore.
3. Prepare a professional resume highlighting your customer service experience and hospitality qualifications.
4. Submit your application online with a tailored cover letter.
5. If shortlisted, attend a virtual or in-person interview followed by a possible hotel tour or trial shift.

Conclusion

Hotel Guest Relations Officer jobs in Singapore offer a dynamic and rewarding career path for those who love working with people and delivering memorable experiences. With Singapore’s booming tourism industry and high standards of hospitality, this role is a stepping stone to many opportunities in hotel management.

FAQs

Q: Do I need a work permit to work as a GRO in Singapore? A: Yes, foreign candidates require a valid Employment Pass or S Pass, which reputable hotels often sponsor.

Q: Is previous hotel experience mandatory? A: Not always, but it is highly preferred. Strong customer service experience in other industries may be considered.

Q: Are there night shifts involved? A: Yes, as most hotels operate 24/7, shift work including weekends and public holidays is common.

Q: Can I grow within this role? A: Absolutely. Many Guest Relations Officers progress to roles like Front Office Manager or Guest Experience Manager.

Q: What attire is required for the job? A: Uniforms are typically provided and must be worn during work hours.

Also Apply: Construction Jobs in Singapore