Hotel GM: Lead Performance, Culture & Guest Experience

AVENTIR GROUP PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A prestigious hotel management firm in Singapore is seeking an experienced General Manager to lead a 4-Star Hotel. This high-level role requires over 12 years of hospitality experience, strong P&L management, and the ability to drive service excellence while managing financial outcomes. The ideal candidate will work closely with the CEO to shape company culture and significantly improve guest experiences, alongside leading a diverse team across various departments.

Qualifications

• Over 12 years of hospitality experience with prior GM or Hotel Manager experience at reputable hotels.
• Proven P&L ownership and strong commercial acumen.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Lead cross-functional teams ensuring smooth day-to-day operations.
• Drive occupancy, ADR, and RevPAR through effective strategies.
• Own full P&L responsibility including budgeting and forecasting.
• Monitor performance against targets and implement corrective actions.
• Drive employee engagement and succession planning.
• Oversee guest satisfaction and service recovery.
• Ensure compliance with health & safety and statutory requirements.

Skills

Licensing

Forecasting

Management Skills

Budgets

Leadership

Business Acumen

Service Recovery

Employee Engagement

Strategy

Compliance

Budgeting

Business Development

Service Excellence

Stakeholder Management

Cost Control

Hospitality

Job description

A prestigious hotel management firm in Singapore is seeking an experienced General Manager to lead a 4-Star Hotel. This high-level role requires over 12 years of hospitality experience, strong P&L management, and the ability to drive service excellence while managing financial outcomes. The ideal candidate will work closely with the CEO to shape company culture and significantly improve guest experiences, alongside leading a diverse team across various departments.