Hotel Front Desk Agent - Rotating Shifts & Guest Care

ST VENTURE EMPLOYMENT AGENCY; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local hospitality agency in Singapore is hiring for a full-time Front Office position, focusing on guest services and administrative duties. Candidates should have 2 years of experience in hotel front office operations and be proficient in the Wishnet IT system, along with strong customer service skills. The role includes planning rosters, managing guest check-ins and complaints, and maintaining organized front desk operations. This position offers a 6-day work week with rotating days off.

Qualifications

• Able to operate the Wishnet IT system and experience in bookings and reservations.
• 2 years of similar work experience in hotel front office operations.
• Experience handling guest inquiries and complaints.

Responsibilities

• Plan rosters and provide room allotments to travel agencies/OTA.
• Greet guests warmly upon arrival and check them in and out efficiently.
• Manage phone calls, emails, and messages professionally.

Skills

Operating Wishnet IT system

Experience with booking engines

Guest service skills

Job description

A local hospitality agency in Singapore is hiring for a full-time Front Office position, focusing on guest services and administrative duties. Candidates should have 2 years of experience in hotel front office operations and be proficient in the Wishnet IT system, along with strong customer service skills. The role includes planning rosters, managing guest check-ins and complaints, and maintaining organized front desk operations. This position offers a 6-day work week with rotating days off.