Hotel Duty Manager: Guest Experience & Ops Leader

IHG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Duty Manager responsible for delivering exceptional guest experiences and managing Front Office operations. This role requires a positive attitude, leadership skills, and substantial hospitality experience. Responsibilities include budget preparation, guest complaint resolution, and vendor management. The ideal candidate should hold a Diploma or Degree in Hospitality and have at least 4 years of relevant experience.

Qualifications

• Minimum Diploma/Degree in Hospitality, or equivalent.
• 4 years' related experience in the same role, or equivalent education/experience.
• Leadership role in managing Front Office operations and third party vendors.
• A positive and keen attitude to learn.

Responsibilities

• Participate in the preparation of the annual departmental operating budget.
• Ensure compliance with safety and security policies for guests and staff.
• Drive improvements in guest satisfaction and address complaints.
• Manage vendor staffing requirements and coordinate communication.

Skills

Leadership

Guest service

Problem-solving

Communication

Operational oversight

Education

Diploma/Degree in Hospitality or equivalent

Job description

A leading hotel chain in Singapore is seeking a Duty Manager responsible for delivering exceptional guest experiences and managing Front Office operations. This role requires a positive attitude, leadership skills, and substantial hospitality experience. Responsibilities include budget preparation, guest complaint resolution, and vendor management. The ideal candidate should hold a Diploma or Degree in Hospitality and have at least 4 years of relevant experience.