Holiday Inn Express & Suites Singapore Novena - Duty Manager

IHG Hotels & Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global hotel chain in Singapore is searching for a Duty Manager to oversee guest experiences and manage hotel operations. This role involves leading a team to ensure high standards of service, resolving guest issues, and coordinating emergency responses. Candidates should have a minimum diploma and two years’ experience in front desk or guest service leadership. Strong communication skills and fluency in English are essential, while knowledge of hotel management systems is beneficial.

Qualifications

• Experience requires 2 years in front desk or guest service leadership.
• Ability to handle long periods of standing and occasional heavy lifting.
• Fluency in additional languages may be preferred.

Responsibilities

• Manage guest experiences and hotel operations effectively.
• Lead your team to deliver exceptional service.
• Engage with guests to resolve issues and complaints.
• Act as first point of contact during emergencies.

Skills

Fluent in spoken and written English

Excellent communication skills

Problem solving skills

Motivational skills

Basic mathematics skills

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems like Opera

Job description

What's the Job?

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

Your day-to-day

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

What We need from you

• Minimum Diploma or equivalent
• 2 years’ front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.