Helpdesk & Concierge Engineer

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is looking for a subject matter expert in Microsoft 365 to provide first-level IT support. In this role, you will manage M365 environments, assist team members and provide technical support via phone and remote tools. Candidates should have a diploma with at least 2 years of service desk experience and strong technical skills in desktops and M365 applications. This is a permanent role with a competitive salary of $2800 - $3350 and potential completion bonuses.

Benefits

Completion bonus up to 1 month

Potential salary increase with relevant experience

Qualifications

• Singapore Citizen must clear CAT2A security clearance & pre-employment checks.
• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
• Knowledge of Windows OS, Active Directory, and M365 ecosystems/applications.

Responsibilities

• Provide support, troubleshooting, and administration for M365 ecosystems.
• Liaise with second-level support on product enhancements.
• Furnish timely updates to customers on issue status.

Skills

VPN and macOS support knowledge

Good understanding of hardware and peripherals

Experience in supporting WiFi and LAN connectivity

Familiar with M365 Admin Center

Teams/SharePoint/Exchange Admin Centers

Entra ID (Azure AD)

Intune portal knowledge

Education

Diploma with minimum 2 years of end-user support or service desk experience

Job description

8 opening available (Permanent or 1 year contract available)

Work Location: Island Wide Army Camp Assignment

Basic: $2800 - $3350 (Might be able to go higher if have relevant lead experience)

Upon end of contract, Up to 1 month Completion Bonus (Subjected to EC performance and recommendation by supervisor)

This role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.

The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

Responsibilities | CORE

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and elevate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and elevate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with:- M365 Admin Center (Users, Licenses, Service Health)
• Teams/SharePoint/Exchange Admin Centers
• Entra ID (Azure AD) – users, sign in logs (read), MFA settings
• Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

ADDITIONS

Responsibilities | PROJECT-SPECIFIC

• Provide M365-related incident management and support during transition or migration projects

Requirement:

• Singapore Citizen (must clear CAT2A security clearance & pre-employment checks)
• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications
• Must serve 2 months of notice if hired for this role