Healthcare Order Processing & Customer Care Specialist

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Healthcare Call Centre Customer Service Officer in Singapore. The role involves handling customer orders, queries, and complaints while ensuring customer satisfaction through effective communication. Candidates should possess at least Nitec/Higher Nitec qualifications and have some experience in order processing or customer service. Interested applicants are encouraged to submit their resumes to the provided contact email.

Qualifications

• Minimum qualifications are Nitec or Higher Nitec in any course.
• Experience in order processing or customer service is advantageous.

Responsibilities

• Follow work processes and standard operating procedures.
• Handle inbound customer orders and queries.
• Conduct outbound calls to follow up on issues/orders.
• Resolve customer complaints as per procedures.
• Prepare regular reports on logged cases.
• Maintain up-to-date information on processes and products.
• Liaise with operations team for issue resolution.
• Establish good relationships with clients/customers.

Skills

Order processing experience

Customer service skills

Education

Min Nitec/ Higher Nitec in any course

Job description

A leading recruitment agency is seeking a Healthcare Call Centre Customer Service Officer in Singapore. The role involves handling customer orders, queries, and complaints while ensuring customer satisfaction through effective communication. Candidates should possess at least Nitec/Higher Nitec qualifications and have some experience in order processing or customer service. Interested applicants are encouraged to submit their resumes to the provided contact email.